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ZTE Zmax Pro not sending picture messages

Discussion in 'Android Devices' started by Susanita DLC, May 19, 2017.

  1. Susanita DLC

    Susanita DLC Member
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    Hey everyone,

    My friend purchased a ZTE zmax Pro for me a few months ago from Metro PCS. I couldn't buy the phone myself because I am with AT&T. So when I purchased the phone, it was locked. Unfortunately, I had to wait the 3 month limit so I could automatically unlock it and start using it with my AT&T network. Well, a few days ago, I could finally unlock the phone. I was thrilled!! However, I noticed when I started text messaging, my messages would go through with the exception of picture of media messages. I read this has something to do with an APN.. I don't know.. Since I am with AT&T and not Metro PCS, I don't know if there is a specific APN I should be using or if there is something completely different I should do to fix this. I would appreciate any help anyone can give! This has been a struggle!
     

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  2. tube517

    tube517 Well-Known Member
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    In addition to adjusting your APN settings, use Textra or Android Messages apps instead of the stock app. The stock app is very erratic (especially w/MMS) on this phone. I've had zero issues w/Textra or Android Messages.
     
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  3. Susanita DLC

    Susanita DLC Member
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    Thank you very much for your reply! Does this app sync with your phone number? I will try it out shortly!
     
  4. Susanita DLC

    Susanita DLC Member
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  5. Susanita DLC

    Susanita DLC Member
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  6. Susanita DLC

    Susanita DLC Member
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  7. tube517

    tube517 Well-Known Member
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    Was there a default APN after you put the ATT sim card created?

    If so, you will need to do some trial and error with that one.


    Try it with this setting:

    APN type: default,supl,mms
    APN Protocol: IPv4


    You may need to save it under a new APN name and keep the rest of the settings.

    I am not on ATT but I've had to do this many times on T-Mobile/Metro so someone else w/ATT may offer better advice.
     
  8. armandop_

    armandop_ Well-Known Member
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    Yeah that definitely sounds like an apn issue. Try contacting At&t they could send you the correct apn


     
  9. Susanita DLC

    Susanita DLC Member
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    I went to At&t, and the girl there told me it looks like the phone is not compatible with the data from their network.. she tried typing in the apn they usually use to connect people and the phone didnt respond. I refuse to think this unfixable because I have read that other people with at&t have been able to use this same phone with their data plans.. I just am at a loss for what to do..
     
  10. Susanita DLC

    Susanita DLC Member
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    I reset it to the default apn option, but it wont let me edit the default settings.. would I create a new apn with all of those same default fields with the exception of the ones you listed above to be edited?
     
  11. armandop_

    armandop_ Well-Known Member
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    Can you send me a picture of your APN settings?


     
  12. Susanita DLC

    Susanita DLC Member
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    Attached Files:

  13. tube517

    tube517 Well-Known Member
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    Yes, you have to create a new APN. Use a different name, Save it. Make sure the new APN is checked. Then reboot.
     
  14. Susanita DLC

    Susanita DLC Member
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    I typed in several new APNs and unfortunately and I am having no luck.. even the girl at AT&T said my phone is not compatible, but I know that is nit true because there are people online eho are using this phone with AT&T..
     
  15. tube517

    tube517 Well-Known Member
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  16. Susanita DLC

    Susanita DLC Member
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  17. tube517

    tube517 Well-Known Member
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    Take out FOTA and use the settings in post #8.

    Also, what texting app are you using?
     

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