I called Samsung and was referred to call 3 different phone numbers before somebody finally was able to help me. Finally after reaching the correct person I was on the line with them discussing the GPS issue(Not getting a lock, inaccurate/wonky) and was given the response "We have acknowledged the issue, but we can't help you at this time". I asked if it was a hardware issue whether it would be covered under warranty and was replied back "We are unable to answer that at this time, there will be an update for it". So unhelpful is an understatement for this issue and their response. It pretty much sounded like "The first rule of fight club is we do not talk about fight club". 
Secondly I spoke with them regarding the massive battery drain I get once pulling it off the charger. With minimal usage (4 to 5 messages a day, 1 or 2 email checks, and 30 minutes of talk time) the battery easily dips below 50% remaining within 5 hours from being off the charger. I have completely minimized battery usage with all apps closed, wifi off, bluetooth off, gps off, no sync, and screen at minimum brightness. Their response was to go through the 30 minutes checklist of what I already told them, then followed it up with a "Send in the phone and we will evaluate its condition and update you". I let them know I cannot be without a phone and they pretty much told me to pound sand, oh and have a nice day.
I contacted T-mobile last and after a couple minutes of my explanation of the issues they responded with "We know there is a GPS issue and a fix is coming. Secondly I do not want you to get a refurb from the store so we will ship you out a brand new one right away, just ship the old one back once the new one arrives". They really emphasized they want me to be satisfied and not playing guessing games as to whether it is the phone or gps.
I am really glad that one of the two parties stepped up to the plate. My wife is wanting a vibrant and we will definitely wait to see how this pans out before jumping the gun on another one.
Secondly I spoke with them regarding the massive battery drain I get once pulling it off the charger. With minimal usage (4 to 5 messages a day, 1 or 2 email checks, and 30 minutes of talk time) the battery easily dips below 50% remaining within 5 hours from being off the charger. I have completely minimized battery usage with all apps closed, wifi off, bluetooth off, gps off, no sync, and screen at minimum brightness. Their response was to go through the 30 minutes checklist of what I already told them, then followed it up with a "Send in the phone and we will evaluate its condition and update you". I let them know I cannot be without a phone and they pretty much told me to pound sand, oh and have a nice day.
I contacted T-mobile last and after a couple minutes of my explanation of the issues they responded with "We know there is a GPS issue and a fix is coming. Secondly I do not want you to get a refurb from the store so we will ship you out a brand new one right away, just ship the old one back once the new one arrives". They really emphasized they want me to be satisfied and not playing guessing games as to whether it is the phone or gps.
I am really glad that one of the two parties stepped up to the plate. My wife is wanting a vibrant and we will definitely wait to see how this pans out before jumping the gun on another one.
