I have a GT 19300 v4.1.2 and all was well until a week or so ago.
W7 64-bit
Now when I connect the phone to my PC (W7) the system sees it and tries to install drivers but then gives a message saying the it failed to install them.
Device manager now shows my phone as an unknown device and it didn't before.
I don't think this is a cable or a Kies problem, because I've installed and uninstalled Kies and tried a new cable.
I haven't done a reset because many other people tried it and all it did was waste their time :-(
I have the Samsung GS3 Int ToolKit and it installed the latest drivers today 1.5.15.0 and they didn't help.
Today
Today I disconnected the internet and plugged the phone into a different USB socket before booting the PC
The message I got this time was,
Samsung_Android X Device unplugged
Unidentified Device X No driver found
The above makes no sense to me but if it does to you then please let me know.
Later Today
I got a message on my cellphone "the software does not exist on your computer to allow it to connect with your phone. You need .. XP with Windows media player ... etc." I don't remember the exact words but I'm using W7 64-bit.
Then when I 'unplugged' my phone W7 said drivers are being installed and then said "not successfully installed".
But the auto-play box opened for a few seconds and although it didn't show files on my PC it did recognize the phone as a Samsung android and even the model I think.
I'm relatively computer literate but very weak on androids.
Any help would be much appreciated!
Michael
W7 64-bit
Now when I connect the phone to my PC (W7) the system sees it and tries to install drivers but then gives a message saying the it failed to install them.
Device manager now shows my phone as an unknown device and it didn't before.
I don't think this is a cable or a Kies problem, because I've installed and uninstalled Kies and tried a new cable.
I haven't done a reset because many other people tried it and all it did was waste their time :-(
I have the Samsung GS3 Int ToolKit and it installed the latest drivers today 1.5.15.0 and they didn't help.
Today
Today I disconnected the internet and plugged the phone into a different USB socket before booting the PC
The message I got this time was,
Samsung_Android X Device unplugged
Unidentified Device X No driver found
The above makes no sense to me but if it does to you then please let me know.
Later Today
I got a message on my cellphone "the software does not exist on your computer to allow it to connect with your phone. You need .. XP with Windows media player ... etc." I don't remember the exact words but I'm using W7 64-bit.
Then when I 'unplugged' my phone W7 said drivers are being installed and then said "not successfully installed".
But the auto-play box opened for a few seconds and although it didn't show files on my PC it did recognize the phone as a Samsung android and even the model I think.
I'm relatively computer literate but very weak on androids.
Any help would be much appreciated!
Michael