Best phone ever! but mines faulty!


Last Updated:

  1. usernameinuse86

    usernameinuse86 Active Member This Topic's Starter

    Joined:
    Apr 5, 2010
    Messages:
    35
    Likes Received:
    0
    Hey all. I am new to this forum, so hey :) I got my HTC Desire on Thursday. I am currently extreamly impressed with the amount of functionality i have got over my Ipod touch/O2 guide combo. However, I will still keep my Ipod Touch as it plays music so much better than the HTC Desire, and has tap tap revenge :p

    Anyway, onto topic. I have a major issue with my HTC Desire which I am not sure I can fix myself, so I will have to return it to the shop on Wednesday when my replacement arrives.

    The problem with my phone appears to be battery, or it may be a system fault. No matter what I do, I can not get more than 6 or 8 hours of standby out of the device before it goes through the whole battery. The battery remains warm (30 degrees on standby) almost always and 40 degrees when using the backlight, wifi etc.

    Battery health is reported as 'good' Now I have run the battery graph software, which I attach, but if you look to line 131 in excel, that was when i turned my phone on this morning, after a 8 hour full charge, I then continued to sleep for another hour, of which I lost 25 percent in that time. The main power usage in that time was 72 percent system, 28 percent cell standby.

    If you also look at line 110, this is when i unplugged my phone from work last night, had a 5 minute phone call whilst walking back at 10.15pm, then browsed with wifi for about 75 percent of the time after with full screen brightness until the battery failed. So although the battery is really poor, it seems not to drain more than 2 or 3 times faster when compared from having it on standby to using it alot. Either way, I have never got more than 6-8 hours out of it on standby with everything turned off, including GPS.

    I have checked there are no programs running in the background, which there are not, but still i lose a terrible amount of battery very very quickly. Although I will be getting a replacement, I would like to try and figure out what the problem is! number 1 cause is system, followed by cell standby. Any thoughts? My understanding is I should recieve about 300 hours standby. I am now running juice plotter to see if that helps work out whether its battery or phone. I have run several full decharge and recharge, although I admit the first charge it got was only a couple of hours whilst switched on, but i do not think that would basically total the battery. Its had plenty of full decharge and recharge since first charge.
     

    Attached Files:


    Advertisement
  2. colrey

    colrey Well-Known Member

    Joined:
    Feb 16, 2010
    Messages:
    137
    Likes Received:
    8
    you have to run the battery down, then recharge for 24 hours,run down, then recharge again, this will fix your problem, hope this helps.
     
  3. nx1977

    nx1977 Well-Known Member

    Joined:
    Feb 8, 2010
    Messages:
    2,418
    Likes Received:
    172
    What items do you have that are using net? Facebook, email, twitter etc?

    What screen brightness?

    The more you have running, the faster the battery will drain. Although 24 hours should be achievable between charges for most users.
     
  4. usernameinuse86

    usernameinuse86 Active Member This Topic's Starter

    Joined:
    Apr 5, 2010
    Messages:
    35
    Likes Received:
    0
    We are talking screen off, and all background applications killed via Advanced Task Killer apart from JuicePlotter. Everything off, lost 20 percent of battery in 70 minutes. Battery idles at about 34 degrees celius, 42-43 degrees celius with prolonged browsing on the internet or using the phone (no heavy processing, using the wifi).

    Bizarrely i lose only a little more power from standby if i max the phone out. So some serious problem here.

    I have not been using the offical charger due to leaving a bit i needed at work by accident. I have used a non branded wall charger (which takes about 4 hours to charge). I have also tried to charge via USB from my computer but it can not charge fast enough to keep up with the system with only minor usage.

    I am now charging it by the offical charger, but i doubt this really matters.

    It goes back to the shop tommorow for a full replacement (they will not replace that battery incase its the phone).

    My presumption is my battery tempreture at idle and usage is abnormal?, the phone gets pretty hot.
     
  5. nx1977

    nx1977 Well-Known Member

    Joined:
    Feb 8, 2010
    Messages:
    2,418
    Likes Received:
    172
    SOMETHING must still be running.

    What does spare parts app report?
     
  6. The_Verse

    The_Verse Well-Known Member

    Joined:
    Apr 3, 2010
    Messages:
    131
    Likes Received:
    13
    I was worried about my battery at first. But I have run it down and fully charged it 5 times and it is much better, now. Although, not as good as I'd like it.

    Advanced Task Killer is da bomb-diggady!
     
  7. nx1977

    nx1977 Well-Known Member

    Joined:
    Feb 8, 2010
    Messages:
    2,418
    Likes Received:
    172
    Compared to your last phone which was?

    Touchscreens eat battery, as do all smart phones. 24+ hours is good. More than 36 and you arent using it :p
     
  8. usernameinuse86

    usernameinuse86 Active Member This Topic's Starter

    Joined:
    Apr 5, 2010
    Messages:
    35
    Likes Received:
    0
    Hey buddy.

    I am currently charging up to 100 percent. I will unplug, go to sleep, and run spare parts in the background. When i wake up in the morning, the battery will likely be dead again, I will then give you the details :)

    Cheers

    Gary.
     
  9. usernameinuse86

    usernameinuse86 Active Member This Topic's Starter

    Joined:
    Apr 5, 2010
    Messages:
    35
    Likes Received:
    0
    The battery was dead by morning (from 75 percent when i went to sleep with everything turned off like wifi, etc) but in the idle time (about a hour) before going to bed, only the operating system was using it, at about 2 percent.
     
  10. Mikeleonhart

    Mikeleonhart Member

    Joined:
    Apr 7, 2010
    Messages:
    20
    Likes Received:
    4
    I would recommend double checking that you dont have your handset downloading content, I.e Refreshing emails every 15 minutes
     
  11. nx1977

    nx1977 Well-Known Member

    Joined:
    Feb 8, 2010
    Messages:
    2,418
    Likes Received:
    172
    What does spare parts report under the apps tab?
     

Share This Page

Loading...