Support Can not connect to server

Discussion in 'Android Devices' started by ClubSteeler, Feb 1, 2011.

  1. ClubSteeler

    ClubSteeler Well-Known Member
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    Jan 7, 2011
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    I just completed my first month with Virgin Mobile, and have been very happy.

    Today is the first day of month #2. I powered on my phone and received a phone call. That worked fine. However, I can not connect to anything that used the data plan. Opera Mini, email, nothing. They all say "Can not connect to server".

    Any ideas?
     

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  2. ClubSteeler

    ClubSteeler Well-Known Member
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    Jan 7, 2011
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    Some apps say "Can not connect to server, check network settings"

    Others say, "Server not responding."

    The settings look fnie. No I am not in airplane mode or anything like that.
     
  3. harvickchick

    harvickchick Well-Known Member
    38

    Dec 16, 2010
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    Female
    Kernersville, NC
    Yeah, same thing happened to me...there's a thread around here somewhere about how to properly restart your months. Might wanna look at that. I'm about to restart again and I need to look again to so I don't have the same problem this month haha
     
  4. ClubSteeler

    ClubSteeler Well-Known Member
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    Jan 7, 2011
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    If you find it, please post a link.

    BTW - I never let my subscription expire. I paid for month #2 weeks ago.
     
  5. ClubSteeler

    ClubSteeler Well-Known Member
    38

    Jan 7, 2011
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    Another strange thing.....
    Tried to send a text and it was returned saying my blance was low.
    Yes my online payment history shows Feb bill paid on 1/20, and next payment due on 3/1.

    I need to call customer service.
     
  6. ClubSteeler

    ClubSteeler Well-Known Member
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    Jan 7, 2011
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    Just in case this happens to anyone else...
    It was my fault.

    According to customer service, I have to log in to my account on the first of every month, and restart my monthly plan. Without being under contract, I can change plans every month. Even though I paid for the month weeks in advance, I need to log in and start the new month, other wise nothing will work except for the phone until all my minutes are used up.

    I assumed, that since I paid for the same plan ,the same plan would continue every month. Wrong.

    Live and learn. Phone is working great again.
     
  7. harvickchick

    harvickchick Well-Known Member
    38

    Dec 16, 2010
    360
    13
    38
    Female
    Kernersville, NC
    Yeah you can't pay weeks ahead of time or else it kinda treats it as "pay as you go" so everytime i did something on my phone, my balance went down from the $25. Mine is due on the 9th and i paid it on the 8th and it did that, you have to pay on the exact day it's due i guess. Kinda a pain in the butt, but for what we pay for service, I'll take it haha :)
     
  8. ClubSteeler

    ClubSteeler Well-Known Member
    38

    Jan 7, 2011
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    No kidding. My wife has an iPhone. I like this phone every bit as much, and it burns me up how much $$$ we send to ATT compared to Virgin.
     

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