When i plugged in my phone via usb, I always had two drives pop up as H: and I:, the external(sd card) and internal memory(incredible storage), where I could navigate through the file structure etc. Lately, I am only able to navigate H:, and while I: pops up on my computer via my PC, its not nagiatable. I have videos and pictures that I would like to take off the internal storage and can't figure out how anymore. If anyone can help it would be much appreciated!