Cappy Troubles


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  1. sikpuppy8099

    sikpuppy8099 Member This Topic's Starter

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    I have had my cappy for about 2 weeks now, and have messed with it alot. using different apps etc. I dont have the gps troubles the lagging issues the syncing problems or it just randomly turning itself off. Or even the battery getting hot.

    The problem I'm having is that I cannot send a picture text and havent been able to since I've had it, called the customer care line, nadda they dont know what the prob is, infact i have called them a couple different times, I do know that they dont know what the phones are capible of though, had one tell me today that well since you are using the phone to make a call, you cant be on the interenet at the same time. I asked the person but I thought that was one of the things AT&T was always bragging about! boy did that shut her up real quick lol. Anyway, she talked to a guy in tech support about the issue and they didnt even know a problem existed with not being able to send sms/picture msg's.


    Has anybody found a work around for this problem?
     

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  2. Simba501

    Simba501 Well-Known Member

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    Are you in Edge? Read this
     
  3. Simba501

    Simba501 Well-Known Member

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    Oh, and read this too...lol
     
  4. sikpuppy8099

    sikpuppy8099 Member This Topic's Starter

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    I tried adujusting the camera settings down to the lowest settings there are. They are all just sitting there saying sending....... Could it possilbly be a sim card issue? This is my first smartphone that I have owned, so I'm just throwing an idea out there.
     
  5. Simba501

    Simba501 Well-Known Member

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    Hmm, possibly. Try calling AT&T to verify that all your account information is correct (right data plan, imei number matches what they have in their system) and inform them of the issue.
     
  6. sikpuppy8099

    sikpuppy8099 Member This Topic's Starter

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    Well I took the phone back to the store, and they swapped out out my sim card. Didnt do a thing to help with the mms messages not sending. They tried another phone with my sim card and that phone did the same thing. So I called customer care yet again about this issue and finally got ahold of someone who knew what was going on and was transferred to tech support. They did a update to the phone, still nothing. They had me do another test of dialing a number to further unlock the phone to see more settings. Apperantly my phone was missing some very important software information that would allow mms messages to be sent. So I took it back got another Captivate and I didnt leave the store untill I knew that the new phone would send a mms msg. It took about 3 min for it to send by whooo hoooo Im finally able to send them!!
     

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