CONSTANT Restarting, failure to boot.Support

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  1. patpending

    patpending Well-Known Member

    Hi all,

    I have a branded Desire, with Telstra software. I'm not sure if location makes a difference, but I am in Australia.

    These last few months have seen my desire constantly rebooting itself. This occurs 2-3 times a day without fail.

    It not only restarts itself, but takes a good 10-15 minutes to fully boot - constantly 're-rebooting'.

    I have removed ALL after-market applications, removed all data from the memory card, so it's back to how it was straight out the box (with the exception of user data - contacts, messages etc.).

    I don't feel comfortable with debranding / rooting the phone. Does anyone have any ideas as to what may be causing the restarts, and a possible way around it?

    There is no definitive process or application involved in the restarts, it is entirely random.

    In case it helps, the software details are:

    Firmware version

    Baseband version

    Kernel version

    Build number
    1.16.841.1 CL171554 release-keys

    Software number 1.16.841.1

    Browser version
    WebKit 3.1

    Any help would be GREATLY appreciated!!

    Thank you in anticipation,

    - HTC Desire.

  2. Yenzehn

    Yenzehn Well-Known Member

    Have you tried resetting the phone to factory settings?

    Menu -> Settings -> SD & phone -> Factory Data reset
  3. patpending

    patpending Well-Known Member

    Hi Yenzehn,

    Haven't tried this yet.

    Noob question - will this effect stored data - ie contacts etc? Or simply reset settings?

  4. Yenzehn

    Yenzehn Well-Known Member

    It will erase phone contacts and apps, you should save contacts to SIM card (from people app, menu, export) or sync with google contacts before doing it.
  5. patpending

    patpending Well-Known Member

    Thanks for that, I appreciate it.
  6. SUroot

    SUroot Well-Known Member Developer

    I'd recommend downloading the 30 day free trial of mybackup pro. It will back up a lot of your data including things like homescreen configuration etc.
  7. patpending

    patpending Well-Known Member


    So I have restored the factory settings. Not 2 minutes outside of the initial setup screen, and it's restarted itself again, and is stuck in the 're-restarting' loop.


    Any other ideas at all? I'm desperate!
  8. SUroot

    SUroot Well-Known Member Developer

    Yep. Contact Telstra and inform them of your issue. They may make you go through some steps (factory reset etc - which you have already don e) and hopefully they should replace it (providing you haven't voided the warranty).
  9. patpending

    patpending Well-Known Member

    Might make it slightly easier as I work in a Telstra shop - even more frustrating as I feel I should have enough background knowledge to sort this sort of sh!t out! Haha.

    Thanks danfrance.
  10. SUroot

    SUroot Well-Known Member Developer

    No worries. Certainly sounds like it developed a hardware fault.

    Since you work there already, take the phone in and show yourself it shutting down before agreeing to give yourself a new one ;)

    (NB perhaps have a witness)
  11. patpending

    patpending Well-Known Member

    Haha, I like it!!

    Would be nice if it was within the 30 day ELF period - gonna have to ship it interstate to the repair centre >.<.

    At least under the fault description I can honestly write, "Fault verified by customer adviser" haha ;)
  12. scooby_r

    scooby_r Well-Known Member

    I've got the same issue too. I get random restarts especially when the phone feels hot. Everytime when that happens, i would have to do a soft reset. It takes several attempts to actually get the phone to start booting. Most of the time it just restarts a few times and finally gets stucked at the htc boot screen. :(
  13. patpending

    patpending Well-Known Member

    Yea very similar to what's gone on my end.

    Have just today sent it to the repair centre - I guess in another fortnight we'll find out what the techs say! Had another 3 handsets come in to the store (Telstra shop) with a similar fault. Presumably different batches of phones as the purchasing dates span over months.

    Will post tech's findings on here when they come thru.
  14. patpending

    patpending Well-Known Member

    Ok, so I got the phone back from the technicians today.

    They didn't say whether they could verify the fault on their end or not.

    All that was said was "Received unit. Replaced software. Checked, aligned and cleaned contacts. Reset to manufacturers specifications. Air tested OK."

    Thinking I may have simply screwed up the original software somehow by constant app downloading/installing/uninstalling, I was pretty chuffed to have a fresh software set and to have my phone back.

    No more than 5 minutes went by and the problfems were back again - switching off and restarting, twice in rapid succession.

    Have now sent back to the repair centre for the second time, and have requested a new handset!
  15. tommy6791111

    tommy6791111 New Member

    ya, i totally agreed with you , this is such developer failure, that is why i dont buy android phone. let imagine goggle, android,motorola ,htc and minor developer join together developing a product. some might be in htc develop, the developer tested k, before post out for sale, but the things is after merge with another company software, there will be compatible issue, that make the software no stable, even some case you updated to froyo 2.2 version. that is why so many problem

    for us overseas where there is no Htc service centre likes in Brunei, and just buy on normal retail oulet,

    this is actually very inconvience for us, after factory reset also useless, and update to froyo ,if possible 2.2, alos got some many bugs

    Customer 3 set same issue, many more to come

    others Question if we send to overseas Htc Service Centre, have to be charge, even thought it mostly likes is hardware problem, the manufacturer set problem, likes Htc

    Who should we look, very dissapointed

    next time, iwill think twice before buy android phnoe,cos of 1st impress not good de,1st issue is motorola milestone, email problem and now this

    updated also useless!!!!!!!!11

    Customer 3 set oledi same problem and maybe more coming

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