Help DROID Incredible random restart/reboot problem

[MLK1634]

this is a network issue IMHO. Mine reboots every single time I switch towers. I sit here at the house with wifi turned off all day long with no reboot..hop in the car and head for winston and BANG reboots.

Sunday round 4pm, I'm heading to NJ in the car. I'll be real interested to see if my reboot issue goes away.

Other than this endearing reboot issue, phone is pretty gawtdamned perfect. LOL

/edit when I called 611 the analyst I talked to had no acknowledgement of a systemic issue, but that doesn't surprise me.

While connected to my home Wi-Fi, it's amazing, It's as fast as my desktop PC and the battery has lasted over 5 hours with constant data usage and still shows half charged.

Now, Verizon, just fix the damn signal strength problem! CAN YOU HEAR ME NOW!!!

 

[cdandrews]

I was down in Charlotte today @ Quail Hollow and didn't have any problems after I got past Salisbury. After I got back around Lexington area reboots came back.

 

[thess1]

At my home in Pleasant Garden, NC I have no problems... Not a single reboot... I work in Asheboro and I didn't have a single reboot all day. I went to a restaurant in Greensboro with some friends and my phone rebooted around 5 times. I'm gonna say this is definitely a tower problem. Phone is awesome otherwise.

 

[gavin77]

Ya, I went all day yesterday and today with no issues, then tonight I was switching a wall paper and it rebooted? I'm in Nashville........hmmmmm

 

[cbob]

Anyone from NC have an update from Verizon? Also, has anyone else noticed incredibly bad (no pun intended) battery life? I'm getting about 6 hours. I'm sure constant rebooting has a lot to do with it. When I look to see what's been eating the battery I see "Android System" at over 50%, and display is a distant 2nd. I'm thinking that this is a symtom of whatever network issue they are having.

 

[InTheCreek]

Yes, the constant rebooting causes major battery drain.

I'm getting 6 to 8 hours myself with almost no phone usage.

This really needs to be fixed. I can't even turn my phone on at work (where I need it most). It goes into a constant reboot cycle.

 

[rasmith18]

I had my wife call the Salisbury, NC store this morning to see if they had any instock, since my account has already been noted to replace my phone. But, when she told the Customer Service Rep what it was doing, he said they now have a fix for it. He said I just have to bring it into the store and they would apply the fix. I will go down there today after I get off of work. But, I still want my phone replaced, since I noticed it had a small spec, of what appears to be dust, under the screen and it drives me crazy. Am I asking to much to replace it for that? But I also noticed absolutly horrible battery life. I had it cut off over night after a full charge was done. I cut it on this morning at 7am and have made a 5 min call, and sent like 5 or 6 text in between boots, and my battery is already at 50% as of right now.

 

[cdandrews]

I had my wife call the Salisbury, NC store this morning to see if they had any instock, since my account has already been noted to replace my phone. But, when she told the Customer Service Rep what it was doing, he said they now have a fix for it. He said I just have to bring it into the store and they would apply the fix. I will go down there today after I get off of work. But, I still want my phone replaced, since I noticed it had a small spec, of what appears to be dust, under the screen and it drives me crazy. Am I asking to much to replace it for that? But I also noticed absolutly horrible battery life. I had it cut off over night after a full charge was done. I cut it on this morning at 7am and have made a 5 min call, and sent like 5 or 6 text in between boots, and my battery is already at 50% as of right now.

That sounds promising! Please post back and let us know what the "fix" is, and if it helps.

 

[gstew54]

I received my phone on the 29th and it rebooted probably 20 times before I cut it off before going to bed. Yesterday it only rebooted twice and hasnt done it since about 2pm yesterday so I'm hoping it is fixed. I called the Greensboro rep and he said that he has been doing hard resets on the phones and that appears to be fixing the problem. So if mine starts doing it again i'll be taking it in for him to do that. Hope this helps.

 

[k.electron]

out of curiosity, lets assume its a bad phone batch and try to track that down.

my phone just shipped out of KY amazon warehouse, how many of the affected people have had phones from KY?

also what is this fix? is it a software fix that i can get OTA?

 

[cdandrews]

My phone came out of Memphis.

 

[MLK1634]

out of curiosity, lets assume its a bad phone batch and try to track that down.

my phone just shipped out of KY amazon warehouse, how many of the affected people have had phones from KY?

also what is this fix? is it a software fix that i can get OTA?

NM

 

[MLK1634]

I received my phone on the 29th and it rebooted probably 20 times before I cut it off before going to bed. Yesterday it only rebooted twice and hasnt done it since about 2pm yesterday so I'm hoping it is fixed. I called the Greensboro rep and he said that he has been doing hard resets on the phones and that appears to be fixing the problem. So if mine starts doing it again i'll be taking it in for him to do that. Hope this helps.

Don't waste your time doing a hard reset. I did 3 hard resets on my first DI with no affect at all. If you are still tempted to try it, look near the end of the User Guide and find the instructions to do it yourself.

 

[DanPonjican]

Updates coming?? I hope!

HTC Incredible OTA Update Mysteriously Arrives! | Android Phone Fans

 

[DPDAndroid]

That is most likely the fix.............here's the strange part. Drove the route I drove yesterday where I incurred 8 reboots, today......NONE. My up time is 19 hours and ticking. Only difference today was I left WiFi enabled when I left the house.

I watched the phone as I drove, it automatically dropped the WiFi and went bact to 3G or 1X depending upon where I was in my travel.

Anyone else found the issue to be resolved?

 

[cdandrews]

I have been at work all day, but I'll let you know what happens on the way home. I'll be headed that way in about an hour.

 

[mtb4ecu]

I live in Winston-Salem and was having this same issue. Since about 6:00 last night my DI has not rebooted at all. Looks like the issue has been resolved for me.

 

[InTheCreek]

I was told a fix went into place just after midnight last night.

Mine hasn't rebooted at all today.

Work Monday will be the true test. That's where it went into constant reboot cycle.

 

[bokent]

I am just sitting next to my phone and it did a full reboot. The only reason why I noticed is because it vibrated when it started and I saw all the Initial HTC and Verizon start up screens...2 bars of service, mobile network, wifi and gps all off. Weird.

 

[DPDAndroid]

I am just sitting next to my phone and it did a full reboot. The only reason why I noticed is because it vibrated when it started and I saw all the Initial HTC and Verizon start up screens...2 bars of service, mobile network, wifi and gps all off. Weird.

Where are you in the country?

 

[cdandrews]

This morning I drove from Lexington to Jamestown and my phone rebooted 3 times.

I decided to reprogram the roaming while I was at work so I dialed *228 and took option 2.

This afternoon around 5 I left and drove home to Lexington. No reboots. I realized that I forgot my phone charger at work so I turned around and drove back to Jamestown. No reboots. I picked up the phone charger and headed back to Lexington. No reboots. I have driven this path every day since I got my phone Tuesday, and tonight was the first time that it didn't reboot.

I am not ready to say that my problem has been fixed, but things are looking good so far. I'll keep you posted.

 

[OhScar]

My phone has not rebooted since late Friday night. Previously it would reboot consistently in a particular location of my house. I'm feeling pretty good about it. An awesome phone that actually works!

 

[cdandrews]

Here is a pretty good explanation about what may be going on.


Re: The not so INCREDIBLE... HTC Incredible Reboot Issue - Verizon | Forums and Blogs - Verizon Community

 

[thebl4ckd0g]

I live in Morrisville, NC and work in Raleigh, NC - pre-ordered my phone on 4/26, it shipped from Tennessee and got it on 4/30 - and haven't had any reboot issues yet *knock on wood*. The only thing that sucks thus far for me is the battery life, but I guess that's the unfortunate drawback of a smart phone.

 

[rasmith18]

That sounds promising! Please post back and let us know what the "fix" is, and if it helps.

I never got back on the "fix" but thats because I never had to go into the store. Mine has not rebooted since 1pm yesterday. I was in Lexington, Greensboro, and Brown Summit, yesterday with no reboots. Battery seems to be doing a whole lot better now. I didnt have time to go to the Verizon store after work, but now I dont have to. Is anyone still having the reboot issue?