Help doing CL 14 at home.Support

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  1. Prince Muzic

    Prince Muzic Active Member This Topic's Starter

    Jan 5, 2010
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    Well, everytime I go to the Sprint store and ask them to do the CL 14 update for me, they say "yes". However, they always are waiting for this important piece to add to the machine that does it so I'm always disappointe. And to make matters worse, sadly, this is the only Sprint store we have down here. *sad*. So I got impatient and just today, I decided to do it manually because I am leaving tomorrow. So I'm on the download page and everything, and the first thing it tells me to do is "Download the executable file" to my desktop. Right away I'm like WTF? So yeah...what am I supposed to do?:confused:

  2. Greavous

    Greavous Well-Known Member

    Jan 3, 2010
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    Yes, you install some software on your pc first. Pretty much just follow the directions and its all easy.

    1. Download the update software from Sprint Software Downloads - Smartphones - Samsung Moment with Google
      • Note: If you have any existing Samsung USB drivers on your computer, you should uninstall them. The software update will install the latest drivers that you will need. To uninstall:
        • Go to Start >Settings >Control Panel > Add or Remove Programs

        • Scroll down and look for Samsung USB Driver. If a Samsung USB Driver 4.40 or earlier is installed it will need to be removed by clicking on it and selecting the Change/Remove button
        • You will see a window showing you to reinstall or remove the drivers. Select Remove USB Drivers (MCCI 4.40) and click OK.
        • Once it is finished, click Next, select to restart your computer for the changes to take affect, and click Finish.

    1. After downloading the file to your computer, double click setup.exe to start the installation. It will bring up the InstallShield Wizard. Click Next to install SamsungSimpleDL.
    2. Click Install to begin the installation. The Wizard will install the upgrade tool, latest phone software and USB drivers on to your computer.
    3. Once this is complete, you will see an InstallShield Wizard Complete screen telling you the installation of the update software is complete. Click Finish.
    4. You will need to restart your computer to continue. Select Yes to restart now, then click Finish.
    5. After your computer reboots, you will need to click on the SWUpgrade icon on your desktop.
    6. The SWUpgrade shortcut will open a Software Download window. You will need to accept the terms in the license agreement to continue and then click Next.
    7. From this point, you can follow the directions on each screen. Please note the following:
      • You will now see a warning screen that data not synchronized will be deleted. It is important that you back up your data before moving forward.
        • Note: If you have signed in to a Gmail account and allowed the synchronization with Gmail to continue, the following items will be restored once you sign back in to your Gmail account:
          • Google Contacts
          • Google Calendar
          • Purchased applications can be re-downloaded
          • Google emails
        • The SD card is NOT erased during the upgrade process. The following items are stored on the SD card:
          • Music
          • Moves and Videos
          • Pictures
          • Some application data (not all depends on application)
          • Saved email attachments
      • When you are instructed to simultaneously press and hold the Volume Down, Camera and End keys (download mode), it is important that you press the END button LAST, as this makes sure the phone does not turn on before the other two buttons are pressed. If you see the Samsung logo when you do this, you will need to pull the battery and try it again.
      • Once the Flash Programming is complete, your Moment will reboot and start hands-free activation.
  3. Stoney62

    Stoney62 Well-Known Member

    Nov 8, 2009
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    Unfortunately, I couldn't get mine to work at home. Never recognized the device, though it showed up as a mass storage device, and at first a smasung composite device. But the Downloader just continued to run without never seeeing the phone.
    Fortunately, My Sprint store (6 miles away did it within 15 minutes of giving my phone to them) Now I hope when 2.1 gets here I won't have to do that all over again. Reinstalling all my downloaded programs and rearranging pandahome took quite a while.
    Then this morning I woke up to the radio having been stopped and couldn't find where to restart it so I had to reset it by removing and replacing the battery.

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