Help! Restart triggered by Volume Button

[LoveToSail]

Why does my android phone restart when I adjust the volume?

It just started recently. I tried researching it and have found nothing on it.

Also, when I go to Settings to access Sounds, I get the error message "Unfortunately, Settings has stopped." and the tosses me back out to the Home Screen when I press "OK".

(I installed Zoner Antivirus and did a scan and it showed no problems.)

Has anyone else had this problem?

 

[dave61430]

Sounds strange (no pun intended). If you don't have too much on it, you might try a reset to factory default. If that fixes the problem, add apps back one at a time checking after each addition to see if problem re-occurs. If it does, you've found the culprit, if it doesn't who knows. If the factory reset didn't fix things you probably have a defective unit.

 

[LoveToSail]

Well, I am new to Android and just got my phone set up the way that I wanted it.

Would like to avoid basically wiping it clean as last resort.

I did manage to get the volume buttons to work last night for a moment, but that the problem recurred.

I have killed apps one at a time but have not found the culprit.

 

[2BitGary]

Word of warning, if you reset your phone you will disconnect it from Verizon network. You will need to call tracfone, which is a nightmare! Took me several hours to get my phone going again. Best thing to do, if you factory reset is to go to tracfone Facebook and start a support ticket. They couldn't help, but they will give you a different support number that can actually help. I would start by uninstalling the last app(s) you installed one at a time, maybe reboot after each, to see what happens. Otherwise, you may want to see about exchanging it.

 

[LoveToSail]

Good info! Thanks, 2Bit!

I have discovered that while in phone mode, my volume buttons work correctly. Outside of phone mode, they (up or down) restart my phone. I cannot access my settings to modfy my alerts volume and am forced to leave my phone at my desk when attending meetings.

I am still going through my Apps to find the culprit.

 

[LoveToSail]

I don

 

[sbdc003]

You could boot into recovery and wipe cache partition.

1). First, power off your device.

2). Now press and hold the POWER and VOLUME UP buttons and release as soon as you see the ZTE screen.

3). After 4 or 5 seconds, you'll see an Android. It should say "Android system recovery (3e)" and it will display menu options. Use the VOL DOWN button to SCROLL to "wipe cache partition" and the POWER button to select this option.

1. reboot system now
2. wipe data/factory reset
3. wipe cache partition
4. apply update from external storage


Once it's done, select "reboot system now." Your phone will reboot and start the normal power up sequence.

 

[LoveToSail]

Does this wipe everything clean or just restore the Operating System?

If it wipes it clean, is there a way to do a backup and restore of my apps, settings and data?

Thanks for your patience!

 

[sbdc003]

It only removes any temporary files that may be causing an issue with the device and won't erase any personal data or settings.

Just make sure to select "wipe cache partition."

 

[LoveToSail]

Well, I tried it but still have the problem.

But I learned something new……J

 

[LoveToSail]

Well, I am giving up. I deleted all of the Apps surrounding when I started having problems.

How would I go about backing up at least my contacts before doing a factory reset? (I have a TracFone.)

Edit: I was wondering. Can't I just move evrything to the SD card and then do the factory reset without losing anything?

I looked into the file structure on my phone so that I could save it, but can't figure out where my contacts reside.

 

[dave61430]

To backup the contacts, display contacts then press the menu button (bottom right). Follow import/export prompts.
If you do a reset, just re-install any apps you lose.

 

[LoveToSail]

Awesome!

Thanks, Dave!

 

[sbdc003]

Sorry to hear wipe cache partition didn't solve the issue you are having.

Like Dave mentioned, select Export to SD card.




If you use Gmail, it automatically saves your contacts as well.

Also, make sure both Back up my data and Automatic restore are ticked.




Good luck!

 

[2BitGary]

Any progress on this issue? Curious to see if you ever found the problem.

 

[LoveToSail]

Yeah, I wound up doing a factory reset and it fixed the problem.

Thanks!

 

[dave61430]

Did you have to do anything to get the phone number to work after the reset.

 

[LoveToSail]

Not at all!

Very painless in that regard.