Support Help With Upgrade

Discussion in 'Android Devices' started by Shona1985, Aug 6, 2010.

  1. Shona1985

    Shona1985 New Member
    5

    Aug 6, 2010
    3
    0
    5
    Hi

    I have had my HTC Hero phone for a while and I've never upgraded it. I would like to do this. I have taken all the necessary steps to back it up. I downloaded HTC Sync where my phone connects ok.

    Then when I download the upgrade and it takes me into the utility to upgrade the phone disconnected from the computer and I cannot get it back connected. Hence when i try to do the upgrade it doesnt recognised the phone is there...

    Any ideas?

    Regards
     

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  2. Shona1985

    Shona1985 New Member
    5

    Aug 6, 2010
    3
    0
    5
    I spoke with HTC and they advised a Factory resest to see if that would work and when I turned it back on it automatically updated to the Android 2.1 ....no idea how I managed it but its all good!!!

    Very happy
     
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