Hero hang

[bourdagespl]

Hi folks,

I just got a new Hero from Telus (Canada / GSM).

I love the phone, but I got an annoying error :

"The process system has stopped unexpectedly ..."

Sometime, it's a particuliar process instead of "process system".

When it's occurs, I have to reboot the phone.

Somebody else have this issue?

 

[bourdagespl]

BTW :

FW version : 1.5
Build Number : 2.73.661.46

No custom rom installed (yet)

 

[vido.ardes]

I've not heard of anyone with a similar error, what apps have you installed?

 

[bourdagespl]

ASTRO
Backgrounds - National Geographic
Barcode Scanner (now uninstalled)
Dolphin Browser
Facebook Lite
Google Sky Map
Live Chat
Locale
MyBackup
Not Call Log Prefs
PDF Viewer
Shazam
ShopSavvy


BTW, I've reseted the phone and still got those errors

TY for answering

 

[vido.ardes]

ASTRO
Backgrounds - National Geographic
Barcode Scanner (now uninstalled)
Dolphin Browser
Facebook Lite
Google Sky Map
Live Chat
Locale
MyBackup
Not Call Log Prefs
PDF Viewer
Shazam
ShopSavvy


BTW, I've reseted the phone and still got those errors

TY for answering

Well I've used all of those, except the Nat Geo wallpapers, Not Call Log Prefs and ShopSavvy.

Can you check your build number, might be that you need an update

 

[bourdagespl]

Build Number : 2.73.661.46


Where can I see if i'm up-to-date?

Didn't find anything on HTC website...

 

[vido.ardes]

Build Number : 2.73.661.46


Where can I see if i'm up-to-date?

Didn't find anything on HTC website...

You have the latest firmware, no need to worry about that...

The only thing I can think of to try next is unfortunatly a factory reset

 

[bourdagespl]

I don't know if it's related, but since this afternoon, I stopped using Advanced task manager to kill app (forgot to mention this one earlier), and I didn't experienced any crash. Maybe I was killing apps I must not.

What do you think?

 

[Asmo]

I don't know if it's related, but since this afternoon, I stopped using Advanced task manager to kill app (forgot to mention this one earlier), and I didn't experienced any crash. Maybe I was killing apps I must not.

What do you think?

That was probably it, you should not be killing apps, the way android manages memory and apps it is best to let the OS handle it. Unless you have a app that is crashed or locked up, otherwise don't kill anything

 

[bourdagespl]

TY for the hint.

I realy love my Hero!