I hope no one else is going through what I am!!! I'm so frustrated with Google right now. I ordered a GNex last week and it took them 4 business days to "cancel" my order because of credit card problem (incorrect billing address) and so I replaced my order on 7/25 and it went through to "completed" status on the play site. Now, 2 business days later I still can't get a straight answer about when it will ship out. The last rep said "it usually takes 4 business days from when you place the order to receive it". I'm pulling my hair out. I could have flown to California and bought the phone in person and been back to KS by now. Anyway, needed to vent and see if anyone else is having this type of problem. Also, ironically I ordered my SIM card from t-mob on last Friday, I got it Monday. Yea, now that's service. Seriously Google? They're a multi-billion dollar company.