HTC Desire, Screen cracking on it's own

Discussion in 'Android Devices' started by Elwood42, Dec 6, 2010.

?

Have you had a screen crack on its own?

  1. Yes - AMOLED

    4 vote(s)
    4.8%
  2. No - AMOLED

    55 vote(s)
    65.5%
  3. Yes - SLCD

    1 vote(s)
    1.2%
  4. No - SLCD

    24 vote(s)
    28.6%
  1. Elwood42

    Elwood42 Well-Known Member
    15

    Jul 20, 2010
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    As the question asks, have you had your Desires screen crack on its own when just left sitting on your desk, or on charge, etc? Ideally if you can check the right poll option depending on whether you have an AMOLED screen or the new SLCD screen, as I'm wondering if that factors into it.
     

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  2. jay_kay

    jay_kay Well-Known Member
    98

    Apr 30, 2010
    606
    96
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    Marketing & Communications
    Essex
    You won't get many saying yes to this mate, if any.

    I have had mine since release and have been a frequent poster on here and have only seen one that apparently cracked of its own accord.

    I presume your has cracked then?
     
  3. Elwood42

    Elwood42 Well-Known Member
    15

    Jul 20, 2010
    57
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    No, I'm just planning on getting one soon, but don't want to if the screen is going to crack when I'm doing something as innocent as charging it. Also not only to find HTC will charge you for the repair, even when it's under warranty.
     
  4. faz1964

    faz1964 Well-Known Member
    36

    Oct 13, 2010
    97
    4
    36
    Leeds - UK
    But what if it breaks when..................?
     
  5. Elwood42

    Elwood42 Well-Known Member
    15

    Jul 20, 2010
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    I don't understand your incomplete sentence. "What if it breaks when" what?
     
  6. jay_kay

    jay_kay Well-Known Member
    98

    Apr 30, 2010
    606
    96
    98
    Marketing & Communications
    Essex
    Mate don't even think about that when deciding about this phone.

    I have seen it on here once but the person said that he had dropped it and that would have caused stress that led to the crack.

    I have dropped mine a few times now and after the initial heart in mouth moment its all been perfectly ok. I would not advocate chucking it about but its pretty hard wearing.

    Don't let this affect your decision :D
     
  7. BurnCK

    BurnCK Well-Known Member
    43

    Nov 18, 2010
    232
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    43
    SQL Analyst
    Manchester, UK
    To be fair I think any manufacturer would question a cracked screen. I don't see this as a common issue at all though. I know 3 other people who have had Desires for months with no issues....
     
  8. Elwood42

    Elwood42 Well-Known Member
    15

    Jul 20, 2010
    57
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    15
    Yeah true, I will end up getting one, I'm just looking to see how to prevent it, but guess that's hard when people don't really know the cause. "maybe caused by heat when charging" isn't a great help.

    Maybe the first couple of times I charge it, I'll set a camera up to film it, just in case. :p
     
  9. Trito

    Trito Well-Known Member
    35

    Oct 17, 2010
    91
    0
    35
    don't worry! At first before I bought Desire I was scared that there was issue with lot of Desires that they restart on they own, havent got any problams in two months and I hope I wond get any. Still you can allways RMA it ;)
     
  10. JohnnyBravo1000

    JohnnyBravo1000 Well-Known Member
    78

    Jun 3, 2010
    929
    56
    78
    Luton
    Nope.

    Like Jay_Kay, I've only read of one person whose screen cracked all on its own.
     
  11. mahi_1977

    mahi_1977 Member
    5

    Dec 5, 2010
    5
    0
    5
    Mine did, yesterday, but you probably already read about it in the other thread. I'm sure it's not a common problem, however, the support from htc is turning out to be very problematic once you get the problem, which is something you might want to consider...

    I can jast speak for my own experience dealing with the swedish branch....
     
  12. Elwood42

    Elwood42 Well-Known Member
    15

    Jul 20, 2010
    57
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    Yeah that's my concern, as the phone dealer won't take it back and HTC will be a real pain with costs and willing to repair it at all.
     
  13. Elwood42

    Elwood42 Well-Known Member
    15

    Jul 20, 2010
    57
    0
    15
    21 people say no, 2 said yes. Who was the new guy to say yes then?
     
  14. RobbM

    RobbM Member
    16

    Apr 13, 2010
    17
    1
    16
    Thats what insurence is for?

    Yeah, it an expense, but on a
     
  15. Elwood42

    Elwood42 Well-Known Member
    15

    Jul 20, 2010
    57
    0
    15
    Phone insurance is quite an expense though you must admit, and people don't expect such a fault to occur on the phone within a week of getting it, and they certainly don't expect to be told to pay to have it fixed when it's a design flaw.
     
  16. BurnCK

    BurnCK Well-Known Member
    43

    Nov 18, 2010
    232
    44
    43
    SQL Analyst
    Manchester, UK
    Who says it's a design flaw ? You're basing that on 2 people saying it's happened to them out of 25, but really we don't know the circumstances surrounding this alleged 'spontaneous' screen crack.

    Also, you can pick up insurance for accidental damage for as little as
     
  17. SUroot

    SUroot Well-Known Member
    1,123

    May 25, 2010
    23,925
    5,304
    1,123
    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    I'm not certain whether its amoled or slcd is relevant, the glass "screen" that has cracked for the 2 members who said yes is actually the digitiser which is the same on both models.
     
  18. Elwood42

    Elwood42 Well-Known Member
    15

    Jul 20, 2010
    57
    0
    15
    Well, I guess the poll was pretty conclusive. Only two broke out of thirty five. Not bad I reckon!
     
  19. deanshep85

    deanshep85 Well-Known Member
    143

    Nov 22, 2010
    1,347
    123
    143
    UK
    to be fair there's alot of members who would tick off no but probably think the poll its pretty silly.

    out of most phones released nowadays and hell in the past, theres few I can recall where cracked screens 'from doing nothing' has ever been a problem and these have normally been rectified within the second or third batch to hit stores. Given that the Desire has been out a good while now, I would say *IF* there was any known *MAJOR* issue with something like that, we would of had recall and replacement.

    As with all electronics there is always a risk, especially when you buy expensive products such as this, but always remember that even if the manufacturer itself can be a pain to replace (im thinking of samsung here, only due to past experiance with a tocco) whatever retailer you buy from will cover replacements. But still point is....its uncommon as anything, so just buy the phone, don't worry bout a crack that wont happen *UNLESS* you cause it by dropping it etc...but then thats human error :D
     
  20. mjpartyboy

    mjpartyboy Well-Known Member
    43

    Jun 4, 2010
    446
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    43
    I've had my Desire for nearly a year, it doesn't have any protection, sees heavy use and the screen is still as good as new, not even a scratch.
     
  21. leeeroy

    leeeroy Member
    16

    Sep 13, 2010
    21
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    16
  22. OutbreakMonkey

    OutbreakMonkey New Member
    6

    May 31, 2011
    4
    1
    6
    Brisbane, Australia
    Just found this thread! Which is handy because this just happened to me.

    The phone is eight months old, and has been extremely well looked after. It almost always spends the whole day on my desk, or in the centre console of the car. I'm sure it's never been dropped or hit..

    I went to text the other day, picked up the phone, and noticed a small 'white' line at the bottom of the screen just above the home button.

    Over about 5 minutes, I watched it grow from 3mm to about 12mm (1/2 inch) long.. Then a few more short lines appeared at the bottom.

    I went to the dealer (5 days ago), and by the time I got there, the screen was fully black and not working at all.

    I heard back from them Today - they are saying the phone isn't covered by warranty due to physical damage. I'm disputing their findings, because I'm certain there's nothing outside normal use that's happened to this phone.

    Luckily I took photos of the phone from all angles before handing it over.. It's immaculate, not a scratch or a dent or anything on it.

    Will let you know how it goes..

    Cheers,
    ObM..
     
    irvs101 likes this.
  23. OutbreakMonkey

    OutbreakMonkey New Member
    6

    May 31, 2011
    4
    1
    6
    Brisbane, Australia
    Spoke to Customer Relations.. Phone will be replaced.
     
  24. irvs101

    irvs101 Well-Known Member
    16

    Feb 26, 2011
    45
    3
    16
    Electrician
    Melbourne, Australia
    That's the way mate, what did you say to change their mind or did they come to the decision of their own accord? Also thanks for verifying this too, which provider are you with?
     
  25. OutbreakMonkey

    OutbreakMonkey New Member
    6

    May 31, 2011
    4
    1
    6
    Brisbane, Australia
    Hey irvs101,

    Firstly, I knew I was 100% in the right, and it irked me severely when the decision was made without even entertaining the thought that there could have been a manufacturing defect or stresses in the glass.

    I made it very clear that I'm happy to pursue this all the way through to it's conclusion.

    I also had good quality photos showing that the phone is immaculate on the outside, no dents, scuffs, scratches, chassis twist, or chips: Reflections in the screen are perfectly straight, there's absolutely NO evidence the phone has even been mistreated.

    I cited this thread, and the CNET article about the Nexus One screen cracking on it's own, to illustrate that it was reasonable to assume that it's at least a possibility that a screen could do this.

    Finally, I asked them to "prove that I'd been negligent in the care of the phone" - I guess they didn't want the bother of fighting that fight..

    I think it was clear to the Customer Relations guys that I wasn't trying to pull a fast one, and that all I wanted was a reasonable solution which I was happy to fight for (without being one of those assholes that makes empty threats to poor call centre workers like "I'm going to sue you")..

    Just kept calm and rational and stated my case, and my suggested remedies clearly.

    ObM
     
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