HTC Hero - Only Ever Shows G symbol?

[simonr101]

Hello, I have recently got a Hero which is a great phone. The only problem is that when I connect to the mobile network it only ever shows a G!! I am on Orange and have tried the phone in a few different places in Bristol (as I thought it might just be the area) but no matter where I am it is always G. Can anyone help?

 

[nellisere]

have you checked it is a 3g sim, is it fairly new from orange, also, check in settings>mobile networks> make sure use only 2g networks is not checked

 

[simonr101]

thanks for your response, i was given the sim a few months ago so could be that it is not 3g. is there a way to check? thanks again.

 

[nellisere]

not that i know of, although the sim card its self might have a 3g sign on it, or try it in another 3g phone and see if 3g works on that, if not, ring orange or whichever network you are on and ask for a 3g sim