Help Microphone fail after security update

[top_fuel_fan]

I have confirmed I do not have a hardware failure. My microphone works perfectly if I use the video recording camera. But after the Verizon security update 23.21.44 the microphone has never worked again, either within taking a live phone call or voice to text , or search voice to text. It has to be software conflict. This has forced me to activate a new phone earlier than I had wished. I've purchased my phones outright and not though Big Red. I need to get this settled because I'd like to sell the Turbo and stay with my new Nexus 6 for now.
Looking for answers.
Have completed the factory reset wipe N/G
Tryied safe mode too N/GG
Has anyone heard of this. I would think its a large group. Any info greatly appreciated!

 

[doogald]

So, you've done a factory reset and you haven't reinstalled *any* third party software at all, and it doesn't work?

Are you sure it isn't one of the microphones? The phone has one for phone calls and one for capturing video, plus I believe a third for noise cancellation.

 

[top_fuel_fan]

So, you've done a factory reset and you haven't reinstalled *any* third party software at all, and it doesn't work?

Are you sure it isn't one of the microphones? The phone has one for phone calls and one for capturing video, plus I believe a third for noise cancellation.

I did not know that there may be three microphone's. I have not loaded or reloaded any apps old or new. It's stripped down to basics now. That was part of the safe mode test. Thanks for trying.

 

[Thom]

Does "purchased outright and not through Big Red" mean that you got it second hand from a third party?

If you did a Factory Data Reset and tried it before installing ANY apps and it was failing I would assume it was a hardware failure. If Verizon was not the source you could try contacting Motorola.

... Thom

 

[top_fuel_fan]

Thanks for your reply Thom,
Yes, I purchace my droid Turbo off of EBay. It's been a great phone and the microphone's were working until just recently when I installed the security update. I would like to resell it now that I'm up and running with my Nexus 6. It's just weird that the camera records my voice just fine but the phone and voice to text are N/G. Last night I tried the Verizon software repair tool. I still have the same issue. The only thing I noticed is that as I stepped through the set up process Google services failed to connect I think it was. I can't sell this thing in good faith with the mic issue as caller can't hear my voice. Thanks ,

 

[Thom]

As was pointed out ... it sounds like one of the microphones went bad. You did a Factory Data Reset and tried it before installing anything.

Did the person you bought it from have any insight?

... Thom

 

[top_fuel_fan]

No insights , If its true that the Droid Turbo uses separate microphone's for inputs to the phone or to the browser for voice to text, then I have to believe it's possible I have a bad mic. Can this be tested by Motorola ? , is where I'm headed. Thanks, Not sure we're to go with this issue? I really wanted to resell this thing on EBay.

 

[top_fuel_fan]

Just though I'd try to update my original post about microphone lost after a verizon software update.
Since no one could hear

me, but I could here them, I had to get a new phone!

I switched to a Nexus 6.

Did not trust the droid build anymore due to this failure.
Anyway, I've kept the phone because I could not resell it due to it's failure.

Long story short... After regularly checking for updates every month or two ...It's been almost 1 year !
A NEW LATEST UPDATE HAS COMPLETELY FIXED THE MICROPHONE FAILURE ISSUE !

Unbelievable, I knew I was right about my software update microphone failure issue in the first place.

 

[Thom]

Thanks for closing the loop on this one. It might help someone else in the future.

... Thom