Support Mobile Internet Problem

Discussion in 'Android Devices' started by Blackjack3D, Jul 29, 2010.

  1. Blackjack3D

    Blackjack3D Member
    15

    Jul 25, 2010
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    Hi everyone just a quick question. Got my Desire 3 days ago now and everything has been working well. I bought it on contract from orange so when I received the phone I gave them the PAC code so that I could keep my old o2 phone number. That change took effect today and ever since my mobile internet hasn't been working. Would this be a problem with the phone itself or do I need to give orange a ring when I get a chance?

    Many thanks
     

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  2. SUroot

    SUroot Well-Known Member
    1,113

    May 25, 2010
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    UK Technical Lead; Desktop Support
    Riddlesden, West Yorkshire, UK
    The change over can take hours. Often SMS services on GSM will start before Voice, often data last. Are you sure the change over is complete?

    Either way, its probably Orange to speak to.
     
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  3. Eris Ed

    Eris Ed Well-Known Member
    93

    Jul 20, 2010
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    Manchester, UK
    You should receive a few text messages from Orange telling you that features are now working. It may be that your account was 'reset' as part of the number change, so it's likely that their system just needs a little time to sort itself out with your new details.

    A quick free call to Orange on 150 is a good idea just to check.
     
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  4. Blackjack3D

    Blackjack3D Member
    15

    Jul 25, 2010
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    15
    Thanks, I'm just glad its not a problem with the phone itself. I'll give orange a ring when I get the chance. I'm pretty sure the changeover is done though because I got a text from orange today telling me to turn the phone off and on to finish it.
     
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