Help Moto E will not start, enter into recovery mode or reset

[danners430]

Hey guys,
I've been toiling with this issue for months. My second phone was annoying me, as the Wi-Fi refused to work. So I switched it off, and left it for a while. I come to switch it back on, and it sits stuck on the startup screen for ages. I mean hours. So I go into the fastboot. And no matter what I select, with the exception of one, the screen goes straight back to the startup screen and does nothing.
However, the recovery mode does one thing: it displays a screen of an android figure with an exclamation mark, and a message "no command".

This phone has never been rooted or modded in any way. Any ideas? I find a spare phone handy, so don't want this one bricked!

 

[electricpete]

Do you know if you had enabled "oem unlocking" in developer options for the phone? (if so you have probably have some options with fastboot from pc).

Also it may be helpful to know: which generation moto E? Which carrier. Model number. Which android version was it.
(I doubt I'll be able to help much, but that info can be useful for anyone trying to help)

 

[Thom]

Since you can apparently get into recovery mode ... did you try a Wipe Cache Partition deleting all temporary files and not touching permanent files, apps you added, or settings?

... Thom

 

[danners430]

It's an XT1021 - can't be sure of the retail model, got in a while back. Carrier is Tesco. Android, I believe, was a recent upgrade to lollipop.

I can't get into recovery mode. As stated above, upon trying to enter it, all I get is a the android maintenance picture and the message "no command". After a while i t then restarts again.

I don't even know what OEM unlocking does, so I probably never touched it! The only dev option I changed was the option for the screen to stay on during charge.

 

[Thom]

The instructions for Wipe Cache Partition for a Moto E 1st Generation are at ...

The Cache Partition is where temporary files are placed. It can become contaminated over time causing all kinds of primarily performance problems. The solution is to wipe it clean.

Make absolutely sure you don't accidentally choose Factory Data Reset.

... Thom

 

[lunatic59]

Thom is correct. To get into recovery from the maintenance Android Screen you hold the vol up button and press power. That should get you to stock recovery mode.

 

[danners430]

Ah, brilliant, thanks guys. I'll do it when I get home. The support I'd seen told me to hit the power down button! I'll update when I do it after work!

 

[lunatic59]

While I can understand each manufacturer having it's own key combo to get into recovery, what I have never understood is why some make it different between models. I could see if a device had no 'home' button (like Sammy's) but every Motorola phone I've ever seen has volume and power.

 

[danners430]

Guys, I've tried all that - press and hold vol up and press power etc. And no menu will come up, whatever I do. It just eventually restarts when it thinks I've made no input. Help?

 

[danners430]

Update - hold power and click vol up worked - the cache wipe didn't. Resetting phone.

 

[lunatic59]

Okay, just to be sure you are shutting the phone completely off. Booting into fastboot by holding volume up & down and power simultaneously, selecting recovery and getting the robot on his back with no command. Then with that screen showing you press and hold volume up and tap the power button ... and NOTHING happens?

It could be your recovery partition got hosed in a failed update as well. The only thing to try after that is to completely flash the stock firmware.

EDIT: Okay, i was typing this as you replied. Hope the factory reset works, but if it was a failed update you may still need to flash the firmware.

 

[danners430]

Looks like that's what the problem is. I'm just giving up at this point, as I know nothing about programming and phones in general, I'm going to get in touch with Motorola. Many thanks for your help guys!

 

[timlanemc3]

I went to YouTube and seen a clip on how to do a hard reboot and it worked.I was back in my phone in just a few minutes

 

[timlanemc3]

I went to YouTube and seen a clip on how to do a hard reboot and it worked.I was back in my phone in just a few minutes