MyTouch Flipping out on me


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  1. vanrulzz

    vanrulzz New Member This Topic's Starter

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    So my MyTouch started freaking out on me today. The settings keep resetting randomly, my screen doesn't lock (when i press the red button it goes dark but any other button and it goes to home screen without lock or press menu to unlock just homescreen) and i can't make calls without it freezing like 5 seconds in. restarted the phone billions of times, took battery out etc. no water damage, nothing in the phone no dust. called customer service with landline and they didnt help with jacksquat. Is there anything I can do to fix it without having to go through the hassle of returning it?

    Thanks in advance,

    Van Wolfe
     

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  2. justjimjpc

    justjimjpc Premium Member VIP Member

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    Return this lemon ... why would you want to keep a clearly defective phone... better to part with it and get a replacement... Keeping it will be far more hassle than exchange ...!!!
     
  3. BiGMERF

    BiGMERF Well-Known Member

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    i agree with just.. get it replaced. you already said tmobile coudnt help
     
  4. kansas city_charger

    kansas city_charger Member

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    Im guessing since u talked to tmobile u already tried a full system reset (home+power) ?
     
  5. BiGMERF

    BiGMERF Well-Known Member

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    i noticed if i dont reset my phone atleast every other day it gets very sluggish.. such a pain in the arse
     
  6. sensesfail99

    sensesfail99 Well-Known Member

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    Common problem for blackberries too... it seemed like i had to do a battery pull everyday... which is rims way of resetting the phone.
     
  7. lilsmurf3321

    lilsmurf3321 New Member

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    I have had the mytouch for 2 months now and I have the same problem with it going crazy. it fixed itself but now the call button works half the time and my home button doesnt work at all. any suggestions pretty sure i dont have a receipt to return it.
     
  8. sensesfail99

    sensesfail99 Well-Known Member

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    You shouldnt need a receipt to return the phone. As long as you bought it from tmobile you should be able to go in and ask for a manufacture replacement. Most phones are covered for a year under manufacture warranties, but dont get this warranty confused with personal damage. If the button doesnt work because of something youve done and they know, they wont replace it. Hope this helps.
     
  9. BiGMERF

    BiGMERF Well-Known Member

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    i had mines for a month and a half, just got a new one in the mail today...as long as the damage wasnt done by you dropping it, getting it wet etc. they will replace it. when they receive it they will check it. so dont lie and then the next month you see a charge for 399 on your bill and its for the damaged phone..lol
     
  10. DeadPlasmaCell

    DeadPlasmaCell Well-Known Member

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    I had the same thing happen to my phone over the weekend.. not sure what caused it. I've had the phone for a few months now and everything has been fine up until Sunday morning. Saturday I installed the "I heart Radio" app and a Task Killer app then I noticed later that night that my phone didn't want to "lock" I didn't think anything of it until Sunday morning when I realized most of my buttons had stopped working (Home, Dial, Back & search) and I wasn't able to receive calls. I tried uninstalling the two apps and changing the battery, etc but nothing worked. I did a factory reset (Settings > SD Card > Factory data reset) and that fixed the problem. Luckily this phone makes it super easy to get everything back. All my contacts are synced with my Gmail and the market-place remembers your download history, so I was up and running again in a matter of minutes. Still wondering what caused the issue in the first place though.
     

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