No sound after latest Verizon update

[mikes1]

I'm not sure if it was mentioned or if anybody else is experiencing this problem. After the Verizon update to improve the bad reception I have noticed that my phone will often cut all sound. No sounds are played until the phone is restarted and sometimes even when the phone is restarting the sound is not present. The jingle on phone start up does not play. Keyboard keypress does not work. The phone calls themselves do not work in any manner. I can make a call but I cannot hear the person on the other line and they can't hear me. I also can't hear the ringer or ringtones when this happens. So essentially any sound that the phone makes is completely cut off. Has anybody experienced this? I want to know just in case it is a known issue or maybe I should take it to a store and try to replace it. Thank you

 

[mikes1]

Really? Nobody? I'll assume my phone is messed up then because it just happened again. No sound...

 

[tensazan]

I would say try a factory reset

 

[Rxpert83]

Always best to do a factory reset after an ota if you have issues.

Unfortunately that's the only Way for non rooted folk to wipe dalvik cache .

 

[mikes1]

I really don't want to do a factory reset. I'm so sick of those. When I first got this phone and turned it on as soon as I put in my gmail account it automatically downloaded all of my apps. I did a reset later at a time and it did not do the same thing and I had to go through the lengthy process of setting every little thing up on my phone again and I really don't want to do that again. That's too annoying

 

[Mikestony]

I understand that you are probably sick of those, but I think if you bring the phone in, they might just do that---a factory reset--.
There are some apps like Helium that can save apps/data etc for you, before a reset.
Personally, I have not used it, but I hear it is recommended

 

[Rxpert83]

If you check the box that says "restore from my Google account" when you sign it, itll restore everything

Assuming of course that you have the box checked that says "back up to my Google account" checked right now

 

[mikes1]

If you check the box that says "restore from my Google account" when you sign it, itll restore everything

Assuming of course that you have the box checked that says "back up to my Google account" checked right now

I have that checked but doesn't that only restore the info contained in the app? I think I would still have to go through and redownload every single app and then the data is restored. I could be wrong. I have always had that box checked by the way. If it would redownload my apps again automatically then I would do it. The process sucks though. Resetting up home pages and widgets...blah

 

[funkylogik]

Its the opposite i think. The apps will download automaticly but their data/settings will be lost. I think(?) System (pre-installed) app's data wil be restored though. For your home screen, if youre using a 3rd party launcher, most have a back up option :thumbup:

 

[Rxpert83]

Its the opposite i think. The apps will download automaticly but their data/settings will be lost. I think(?) System (pre-installed) app's data wil be restored though. For your home screen, if youre using a 3rd party launcher, most have a back up option :thumbup:

I haven't personally tried it, but data should be backed up as well. I flash ROMS so often I dont let google backup or restore anything other than contacts

 

[picord]

I know this is over a month old but fyi..
I discovered that if bluetooth is on and I turn it off that the sound is restored.

 

[mikes1]

And I'm just seeing this now after a couple more months. I've never used bluetooth so that wasn't my problem. I ended up doing a system reset and it was exactly as I expected. Had to manually redownload all of the apps again and once I did that then the data was still available within the apps. I hate resets and never want to do another one.