I've posted this question in Google's Help area, but I almost never get replies on messages there. Trying here.
When someone forwards to voicemail (Google VM), the recorded name that plays is not mine. I have recorded my name again; played it back on the WEB, and it is me; but if I dial my phone and go to VM it is a different person that says teh recorded name.
I did see in the Google help section that someone fixed that problem by disabling Google Voice on their phone and re-enabling it.
I am not clear on how to disable it, and re-enable it on the phone. I've browse around in the settings, and just don't make sense of it.
Interestingly, I do have the Voice Mail Carrier in my phone set to 'My Carrier', which would be AT&T. I"m not sure of the significance of changing that or not. My presumption is that if it rings long enough it may go to AT&T voice mail instead of Google Voice mail. But in the end, I don't believe that has anything to do with my problem.
I guess if I can come up wiht correct settings that will be helpful. Everything I find in the Google help for setup is about setting it up on the web, and not the phone.
Any suggestions?
[EDIT]
Even though I don't think this is part of my problem, I did try to set in my phone to send voice mail to Google Voice. When it went to the network it comes back with message "Voicemail number change unsuccessful. Please contact yoru carrier if this problem persists."
[EDIT2]
I found that you can enable/disable Google Voice Mail on your phone from teh Google Voice Mail web site by dialing numbers into your phone. I have tried that twice now, and it still is playing the wrong name .
When someone forwards to voicemail (Google VM), the recorded name that plays is not mine. I have recorded my name again; played it back on the WEB, and it is me; but if I dial my phone and go to VM it is a different person that says teh recorded name.
I did see in the Google help section that someone fixed that problem by disabling Google Voice on their phone and re-enabling it.
I am not clear on how to disable it, and re-enable it on the phone. I've browse around in the settings, and just don't make sense of it.
Interestingly, I do have the Voice Mail Carrier in my phone set to 'My Carrier', which would be AT&T. I"m not sure of the significance of changing that or not. My presumption is that if it rings long enough it may go to AT&T voice mail instead of Google Voice mail. But in the end, I don't believe that has anything to do with my problem.
I guess if I can come up wiht correct settings that will be helpful. Everything I find in the Google help for setup is about setting it up on the web, and not the phone.
Any suggestions?
[EDIT]
Even though I don't think this is part of my problem, I did try to set in my phone to send voice mail to Google Voice. When it went to the network it comes back with message "Voicemail number change unsuccessful. Please contact yoru carrier if this problem persists."
[EDIT2]
I found that you can enable/disable Google Voice Mail on your phone from teh Google Voice Mail web site by dialing numbers into your phone. I have tried that twice now, and it still is playing the wrong name .