Problem : cannot disconnect callsSupport


Last Updated:

  1. neen

    neen New Member This Topic's Starter

    Joined:
    Jul 22, 2010
    Messages:
    1
    Likes Received:
    0
    whenever I make a call i cannot disconnect/end the call. Once the number is dialled the screen goes blank like it has been turned off and no amount of shaking, pressing any buttons will turn screen back on. Because I cannot disconnect the call the person is stuck at the other end on the phone line.

    This is also true when I take calls, but as the other person hangs up this is ok, unless I want to hang up first.

    I have tried a factory reset without luck.

    Any ideas ? thanks
     

    Advertisement
  2. Septian

    Septian Well-Known Member

    Joined:
    May 23, 2010
    Messages:
    53
    Likes Received:
    9
    Do you by any chance have a case on your phone?
    This sounds alot like the sensor is being blocked. (The screen is supposed to light back up when you move it into the light (Away from your head)

    I did something very similar until i worked out what was doing it.

    Sept
     
  3. sajesh2686

    sajesh2686 New Member

    Joined:
    Oct 10, 2012
    Messages:
    1
    Likes Received:
    0
    Hi am facing the same issue on Android 2.3.6, help to resolve this.

    Thanks
    Sajesh
     
  4. Hadron

    Hadron VIP Member VIP Member

    Joined:
    Aug 9, 2010
    Messages:
    17,765
    Likes Received:
    10,685
    Hi Sajesh, and welcome to AF :)

    2.3.6 is an unusual version for the Desire. What ROM are you using, or what phone do you have?
     
  5. Spreethegr8

    Spreethegr8 New Member

    Joined:
    Nov 15, 2012
    Messages:
    4
    Likes Received:
    0

    Hi have the same issue, I noted that once I attend the incoming call and if the phone is in locked state before the call I am not able to disconnect whatever i do .. What sensor are you talking . .I have put back case and scratch guard in the front.. My phone is HTC Desire C .. Need Help in resolving this..
     
  6. Hadron

    Hadron VIP Member VIP Member

    Joined:
    Aug 9, 2010
    Messages:
    17,765
    Likes Received:
    10,685
    The proximity sensor, which is in the black band above the screen (with the name htc and the staus led on a Desire). It's very hard to see - I used a laser to illuminate it in order to spot it on mine ;)

    Desire C is a different phone, but I guess the sensor will be in a similar place.
     
    Spreethegr8 likes this.
  7. Spreethegr8

    Spreethegr8 New Member

    Joined:
    Nov 15, 2012
    Messages:
    4
    Likes Received:
    0
    Hi thanks for the reply, yea tiny red dot sized light.. It is covered by my scratch gaurd :-(
     

Share This Page

Loading...