S21 not yet received android 12 update

[snowman1]

Hi all.

I live in Belgium and bought an S21 5g (international version) from the US back in June. I was receiving security patches as and when they were released. Now (Dec 15th) I am still on the patch for October and still haven't received the android 12 and one UI 4 update. Is anyone else in this boat, had anyone found any literature on when we might expect the update or if there might be an issue. Current Software version is G9910ZHS2AUIN.

Any help or info would be greatly appreciated.

 

[ocnbrze]

according to sammobile.com your phone model is SM-G9910....is this correct?

and if so it looks like that is the most up to date firmware for your phone....according to sammobile which is a legit place to go for any firmware updates needed.

 

[ironass]

Hi all.

I live in Belgium and bought an S21 5g (international version) from the US back in June. I was receiving security patches as and when they were released. Now (Dec 15th) I am still on the patch for October and still haven't received the android 12 and one UI 4 update. Is anyone else in this boat, had anyone found any literature on when we might expect the update or if there might be an issue. Current Software version is G9910ZHS2AUIN.

Any help or info would be greatly appreciated.

You do not have the international Exynos model, G991B.

Yours is the G9910 Snapdragon regional model for China, Hong Kong and Taiwan which are still on Android 11. See...

https://www.sammobile.com/samsung/galaxy-s21/firmware/#SM-G9910

 

[mikedt]

Hi all.

I live in Belgium and bought an S21 5g (international version) from the US back in June. I was receiving security patches as and when they were released. Now (Dec 15th) I am still on the patch for October and still haven't received the android 12 and one UI 4 update. Is anyone else in this boat, had anyone found any literature on when we might expect the update or if there might be an issue. Current Software version is G9910ZHS2AUIN.

Any help or info would be greatly appreciated.

That's actually the Hong Kong(SAR), Qualcomm Snapdragon variant of the S21 you've got there. although it will work internationally no problems. I believe Samsung haven't rolled out Android 12 for the China S21 Snapdragon variants yet, including HK and Macao. And if you bought it in the US and not HK, then it was a grey import there.

Also FYI Samsung Belgium many not be able to deal with warranty claims for any issues on Snapdragon devices that were intended to be sold in China, etc. The EU countries get the S21 Exynos variants.