Samsung s21 keeps restarting randomly

[bmiller_456]

I have had my phone for about 6months and it keeps randomly restarting. i called Samsung and they sent someone out to fix it but told me to factory reset the phone before. After they looked at the phone they said that everything seems to be working normally, but can't see what was restarting the phone as the logs were wiped with the factory reset. It has been 5hours since and the phone has already restarted.
all i have done is sign into google, samsung and downloaded bitwarden.
i tried getting the logs myself and i will post the output below:
thanks in advance

Tue Jun 14 19:50:04 GMT+01:00 2022 DATA OneDSUtils OneDS mitigation checks passed
Tue Jun 14 19:50:05 GMT+01:00 2022 I com.microsoft.crossplaform.interop.h loadStaticLibraries
Tue Jun 14 19:50:05 GMT+01:00 2022 DATA com.microsoft.odsp.o0.d Build model matches: false
Tue Jun 14 19:50:05 GMT+01:00 2022 I com.microsoft.onedrivecore.LogWriterInterface Application is not started (:0)
Tue Jun 14 19:50:05 GMT+01:00 2022 I com.microsoft.onedrivecore.LogWriterInterface Starting application (:0)
Tue Jun 14 19:50:05 GMT+01:00 2022 W com.microsoft.onedrivecore.LogWriterInterface WARNING: QApplication was not created in the main() thread. (:0)
Tue Jun 14 19:50:05 GMT+01:00 2022 I com.microsoft.onedrivecore.LogWriterInterface Opening database  "/data/user/0/com.microsoft.skydrive/files/QTMetadata.db" (:0)
Tue Jun 14 19:50:05 GMT+01:00 2022 V WifiAvailableJob Scheduling a WifiAvailableJob job.
Tue Jun 14 19:50:05 GMT+01:00 2022 I com.microsoft.onedrivecore.LogWriterInterface Current DB version is  146 (:0)
Tue Jun 14 19:50:05 GMT+01:00 2022 I com.microsoft.onedrivecore.LogWriterInterface Log the database file info (:0)
Tue Jun 14 19:50:05 GMT+01:00 2022 I com.microsoft.onedrivecore.LogWriterInterface File: "/data/user/0/com.microsoft.skydrive/files/QTMetadata.db" size: 720896 bytes permission: QFlags(0x200|0x400|0x2000|0x4000) (:0)
Tue Jun 14 19:50:05 GMT+01:00 2022 I com.microsoft.onedrivecore.LogWriterInterface File: "/data/user/0/com.microsoft.skydrive/files/QTMetadata.db-shm" size: 32768 bytes permission: QFlags(0x200|0x400|0x2000|0x4000) (:0)
Tue Jun 14 19:50:05 GMT+01:00 2022 I com.microsoft.onedrivecore.LogWriterInterface File: "/data/user/0/com.microsoft.skydrive/files/QTMetadata.db-wal" size: 0 bytes permission: QFlags(0x200|0x400|0x2000|0x4000) (:0)
Tue Jun 14 19:50:05 GMT+01:00 2022 I com.microsoft.onedrivecore.LogWriterInterface onAppLaunch: updates records:  0 (:0)
Tue Jun 14 19:50:05 GMT+01:00 2022 I com.microsoft.onedrivecore.LogWriterInterface Deleted  0  comments (cLocalStatus = cAddingToServer) on launch. (:0)
Tue Jun 14 19:50:05 GMT+01:00 2022 I com.microsoft.onedrivecore.LogWriterInterface Updated  0  comments (cLocalStatus = cDeletingFromServer or cFailedToDeleteFromServer) on launch. (:0)
Tue Jun 14 19:50:05 GMT+01:00 2022 I com.microsoft.onedrivecore.LogWriterInterface cleanOrphanedCacheAsyncIfNecessary has the settings to run cleanup false (:0)
Tue Jun 14 19:50:06 GMT+01:00 2022 I com.microsoft.authorization.g1.d Build.VERSION.SDK_INT 31
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA SamsungAuthUtils Querying for Samsung migration status took: 12
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA OneDrivePrivacyDelegate (Q) QoS RequiredServiceData null null true
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA SamsungMigrationUpsellJob isMigrationSupported = true, migrationStatus = None
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA SamsungMigrationUpsellJob isEnabled = true, timesShown = 1
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA OneDrivePrivacyDelegate (Q) QoS RequiredServiceData null null true
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA com.microsoft.skydrive.SkyDriveApplication Scheduling Samsung migration upsell job
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA SamsungMigrationUpsellJob There is already a job
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA MeridianActivity isMeridianEnabled: true, isRampEnabled: true, isSamsungDevice: true, mockSamsungPreInstalled: false
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA MeridianUpsellJob There is already a job scheduled
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA com.microsoft.authorization.cloudaccounts.a Read ServiceConnections list from preferences: 0
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA com.microsoft.authorization.cloudaccounts.a Read hidden cloud account IDs list from preferences: 0
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA SamsungMigrationStateBroadcastReceiver Received SA Migration state None
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA SamsungAuthUtils Migration state sync - None
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA SamsungAuthUtils logMigrationStateChangeQos was invoked on a state update, but no QoS logging is performed because state change was None->None
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA OneDrivePrivacyDelegate (Q) QoS RequiredServiceData null null true
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA DeviceAndApplicationInfo Pre: false
Tue Jun 14 19:50:06 GMT+01:00 2022 DATA DeviceAndApplicationInfo Pre: true
Tue Jun 14 19:50:06 GMT+01:00 2022 I FileUploadUtils isSupportedAutoUploadAccountAvailable returned false because no supported account found.
Tue Jun 14 19:50:20 GMT+01:00 2022 I com.microsoft.onedrivecore.LogWriterInterface Merge wal to database. before merge: 0 after merge: 0 first db action on: 1655232605 now: 1655232620 time to merge: 0 (:0)
Tue Jun 14 19:51:04 GMT+01:00 2022 DATA SamsungMigrationStateBroadcastReceiver Received SA Migration state None
Tue Jun 14 19:51:04 GMT+01:00 2022 DATA SamsungAuthUtils Migration state sync - None
Tue Jun 14 19:51:04 GMT+01:00 2022 DATA SamsungAuthUtils logMigrationStateChangeQos was invoked on a state update, but no QoS logging is performed because state change was None->None

 

[ocnbrze]

Do you have any kind of insurance or protection plan? I would get it replaced. The only thing you can try to do on your own is to flash a firmware update. This can potentially wipe your data, but I can't confirm this....... so I would back everything up before doing so.

Go to https://www.sammobile.com/firmwares/ and look for your device's specific firmware. Keep in mind that firmwares are VERY DEVICE SPECIFIC. Flashing the wrong one could mess up your phone so make sure you have the correct one. Instructions on how to flash it will be in the website.

 

[Abdulakeem]

consider flashing full firmware