Samsung S9+ MDM Mode + the client doesnt remember screen lock password

[TheManWithTheGoldenGun]

Hi, I work in a technical assistance department and I'm still specializing in software, a week ago an S9+ sm-g9650 android 10 binary came in, the customer brought the cell phone here because she ended up forgetting the screen password, when I went to format the cell phone through recovery mode, the factory reset screen did not appear, since there was no such option, I downloaded the stock rom of the cell phone G9650ZHU9FVF2 and tried to install it via Odin and via SamFW Tool, but both software gave an error and a message appeared warning that the cell phone it was in mdm, I already tried to download cm.tar.md5 and install it in the AP part of Odin but it also gives an error and MDM remains blocked, I already tried to enter Brom mode to use ST-MTK Universal but it is not recognized in Chimera Tool! I don't remember when it was, but after a reboot it went from being a standard password to a password of letters and numbers with the following phrase "Your phone is encrypted for security. To initialize the device, enter your password." What do I do? I don't know what to do anymore!

 

[AugieTN]

Try this

How to recover your Google Account or Gmail - Google Account Help

 

[TheManWithTheGoldenGun]

Try this

How to recover your Google Account or Gmail - Google Account Help

i dont have the acess to the phone settings

 

[ocnbrze]

unfortunately the only way to gain access to the phone is to do a hard reset. however, this will trip FRP (factory reset protection) so make sure they know the email and password used to setup the phone. if they do not know this than need to do forget password with google. also keep in mind that this wipe data, but at least they can get back into the phone.

any other discussion on how to bypass the lockscreen is forbidden to be discussed here. AF frowns upon such discussions.

edit: are sure you were in recovery?

https://www.hardreset.info/devices/samsung/samsung-galaxy-s9-plus/

 

[TheManWithTheGoldenGun]

unfortunately the only way to gain access to the phone is to do a hard reset. however, this will trip FRP (factory reset protection) so make sure they know the email and password used to setup the phone. if they do not know this than need to do forget password with google. also keep in mind that this wipe data, but at least they can get back into the phone.

any other discussion on how to bypass the lockscreen is forbidden to be discussed here. AF frowns upon such discussions.

edit: are sure you were in recovery?

https://www.hardreset.info/devices/samsung/samsung-galaxy-s9-plus/

yep, im in recovery mode but the factory reset option doesnt appears