Help Screen broken (not cracked)

[secretmachines]

any ideas people?
phone has been fine, then it froze will web browsing - i restarted it, and now all i get when booting up is a 'snow screen' (like the fuzzy snow you get on old TVs which aren't tuned in).

i've tried a different battery and removed the SD card, no change.

can i hard reboot or anything, or is it dead?

 

[Sandeep1PN]

you can try doing factory reset but you will lose all your data and applications stored on phone storage.
you many follow the instructions here : Resetting HTC Sensation XE with Beats Audio

 

[secretmachines]

you can try doing factory reset but you will lose all your data and applications stored on phone storage.
you many follow the instructions here : Resetting HTC Sensation XE with Beats Audio

i don't mind so much as all my images, etc. are backed up and contacts, calendar, apps are all saved on Google.

do you think a factory reset will work, or is it likely to be a hardware issue?

edit - gave it a go but there's obviously an issue with the graphics display, as i can't get the reset menu up, just a black screen. off to the shop i go!