SD Card and Software ProblemsSupport

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  1. thenewmeredith

    thenewmeredith New Member

    I've had many problems with this phone(broken charging port, software, water damage, camera failure) and now another one: I've had software issues before so I was going to reset my phone which usually fixes it. However, before I reset it I of course need to to backup the info on my SD card and computer. Well, my SD card now is apparently blank and none of my stuff can be saved nor can I import it to the computer. I did notice however that all of my apps and wallpaper are still there. I'm confused how this is possible...I'm considering just giving up and resetting. I do have a few pictures backed up...If you can help solve my SD card problem that would be great. Also, I don't have a card reader or another phone to test the SD card in. I'd like to fix it before I'd have to go to the dumb AT&T "Support" Center.

  2. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member

    You are likely going to have to format the SD card to fix this. However to backup the data you may want to have a look at ES File Explorer if the phone still picks up the data. This would allow you to send the files to a PC on the same Wi-Fi network.
  3. thenewmeredith

    thenewmeredith New Member

    I tried that but it didnt pick it up. So is there no other way to save my stuff?
  4. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member

    Unfortunately not, if the handset will not pick up this data either then there is no way to access it for backup.
  5. beau420

    beau420 Well-Known Member

    Or remove the SD card and stick it in a computer. Then download one of the dozens and dozens of SDCard recovery tools.

    Usually when files are deleted from an SDcard they are really left behind and aren't really erased...just marked as deleted.

    I have had people format SDcards from their phone and from their cameras and you are usually able to recover 90-99 percent of the data from the SDCard
  6. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member

    Indeed, this can work. I have used an application called Recuva to restore some lost content from the PC before and it may also work in this case.

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