Just an opinion here so don't all jump on me at once, OK?
People paying to use Microsoft products are probably doing so because that is the only Office Suite that will do all of the jobs that they need in their lives. People like me can get away with using the freebie stuff but then we aren't dependant on it for our jobs.
I'm pretty sure that if there was a free product on the market that would do all of the things that Microsoft Office does, 99% of Office Suite users would ditch Microsoft and climb on-board with the free stuff. The other 1% are in Bellevue Sanatorium for the mentally unstable.
I am sure many would ditch Office. Not sure why OO is not more widely used. My theory is Office is all they know and they do not think the free office suites are worth it. I do know this: Bob is not going to upgrade because he is mad at Microsoft for that bloody darn file format change. We do not need docx, dagnabbit!!!
OpenOffice, LibreOffice and Alibi Word are probably well suited for 90% of the general public that does not depend upon a word processor to earn a living. I think many want the features they will never use.
I agree with you in other words.
I depend upon a word processor and for many decades, my choice was Word. I tried Ami-Pro for a bit, but despite what the company told us, there was no easy way to convert AP documents to Word .doc files. Not without having to fix them. Not to mention, macro issues. And forget Word Perfect. I never liked it, dag nabbit!!!
Such was (and is) the problem when you use something other than what your company requires and installs. I also think many IT depattments frown on OO because it requires that they learn something new. I know a few lazy IT wonks and the last thing they want is to learn something new.
And I AM NOT saying all IT professioals are morons, just a few.