signal issue


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  1. Cerrone

    Cerrone New Member This Topic's Starter

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    I recently bought the Htc hero with sprint and the phone was working ok some static calls some dropped but today when i woke up I didnt have a signal at all... the phone never got wet or anything went the whole day without a signal but when i switch too roaming i get full bar strength please help is there anyway i can fix this myself or do i have too send my phone back in....did a factory reset and nothing....still the same issue
     

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  2. treborcj

    treborcj Well-Known Member

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    Sprint has a 30 day return policy, so you can return it and and get another Hero or....... Evo
     
  3. nilihanth

    nilihanth Active Member

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    Yes, either what treborcj said or see if Sprint will update your PRL (Preferred Roaming List). My PRL is 60664 and I have no signal issues. If your PRL is the same as mine or higher then it is definitely a unique defect and Sprint should replace it.

    Note: You can view your PRL by going into Settings > About Phone > Software Information and scroll alllll the way to the bottom. PRL is basically giving the phone access to the most recent cellular tower changes/additions. It is not necessarily just affecting only Roaming, so don't let the name fool you.
     
  4. Joehunni

    Joehunni Well-Known Member

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    60664, really? I've been on 60668 for about a week now, y'all need to update.
     
  5. nilihanth

    nilihanth Active Member

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    That is not an uncommon scenario. Back when I worked at sprint, phones I tested were all over the place, regarding PRLs. Every once in a while I would have to do a mass PRL update on a ton of phones.
     

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