"Sorry! - the application Mail (process.htc.android.mail) has stopped unexpectedly"Support


  1. GreatGoo

    GreatGoo Well-Known Member

    I have googled and searched this site for the following warning, "Sorry! - the application Mail (process.htc.android.mail) has stopped unexpectedly. Please try again". I can't seem to find a resolution to this issue.

    On my past iPhone the exchange sync worked just fine. Any ideas?

    Thanks coming to anyone that provides insight! :D

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  2. mcapozzi

    mcapozzi Well-Known Member

    I am assuming you setup the Exchange account with the proper settings.

    Did it ever work, or did it just stop working?

    -Mike
    GreatGoo likes this.
  3. GreatGoo

    GreatGoo Well-Known Member

    It works only sometimes. I get emails, but I often get that warning message. Seems like it can't always sync with the exchange server. Any ideas?
  4. mcapozzi

    mcapozzi Well-Known Member

    Hmmm, perhaps a spotty data connection, maybe.

    Did you configure the Sync to happen at specified intervals, or did you set it up for push notification.

    -Mike
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  5. GreatGoo

    GreatGoo Well-Known Member

    That is a good question because now that i think about it I do have this issue when I have a low cell signal but I'm on WIFI. Could that be the reason why I'm having issues? How would i fix that?

    I have the setting to push once something arrives.

    I have only had this phone for 24 hours :D
  6. mcapozzi

    mcapozzi Well-Known Member

    I don't think you CAN fix it?

    Wi-Fi shuts off automatically when the phone sleeps.

    Do the crashes only occur when on Wi-Fi? Also, try changing the sync interval from push notifications to "every 10 minutes" and see if that has any effect.

    -Mike
    GreatGoo likes this.
  7. GreatGoo

    GreatGoo Well-Known Member


    The more that I think about it, it shouldn't have anything to do with WIFI or cell signal. I shouldn't have to lower my settings to make it work. I didn't have to do this with my iPhone.

    There has to be some sort of bug in the phone.
  8. GreatGoo

    GreatGoo Well-Known Member

  9. mcapozzi

    mcapozzi Well-Known Member

    Menu -> Settings -> About Phone -> System Updates

    -Mike
  10. GreatGoo

    GreatGoo Well-Known Member

    No updates available. Man oh man. I'm in trouble if I can't get this to work.
  11. GreatGoo

    GreatGoo Well-Known Member

    So I did a little more investigating. It seems it wasn't my exchange email but my exchange calendar that was throwing it off. Right now I only have my work email synced and its working prefect.

    Any ideas on how to fix the calendar?
  12. GreatGoo

    GreatGoo Well-Known Member

    Tried this. Didn't work.

    1. Press your device's < Home > button, then press < Menu >.
    2. Select Settings and then Applications.
    3. Select Manage applications.
    4. Select Calendar Storage and then select Clear data. Answer OK when prompted.
    5. Restart your device (Press and hold the < End call > button, then select Power off. Press < End call > to power on).
  13. GreatGoo

    GreatGoo Well-Known Member

    Now when I'm trying to sync calendar I see this at the bottom very small.

    "system out of memory"

    Not enough memory to sync my calendar?????
  14. mcapozzi

    mcapozzi Well-Known Member

    You could always use Google calendar sync to sync your Outlook calendar to Google.

    It isn't ideal, but it works.

    -mike
    GreatGoo likes this.
  15. GreatGoo

    GreatGoo Well-Known Member

    You are thinking outside of the box. I like it.

    I'll give it a try.
  16. GreatGoo

    GreatGoo Well-Known Member

    Boom that worked. Its a work around. Hopefully Andriod fixes their issues with outlook exchange.
  17. DillerDude

    DillerDude New Member

    I saw this thread and I have similar problem. I got my Desire on the release day and it has worked fine with all my mail accounts (1 smtp, 1 exchange, 2 gmail). This morning when I woke up a popup says "Sorry! - the application Mail (process.htc.android.mail) has stopped unexpectedly. Please try again".

    Problems:
    - I can't access the mail account at all. Therefor not able to edit or delete accounts.
    - I can't open contacts because it syncs with the mail and therefore pops the message with the same error message.
    - I can't sync or remove sync of the exchange because is pops the message.

    Tried sollutions:
    - I restarted the phone.
    - I cleared the mail cash.
    - I tried gmail (and it works)
    - updated to firmware 1.21

    I havn't installed any programs or done anything except talking and surfing on the phone yesterday.

    Ideas anyone?
  18. daniann77

    daniann77 New Member

    I am getting this same error every time I try to open my folders in my Exchange email...it has worked fine for 3 months and all of a sudden it stopped working. I tried deleting cache and that didn't work. I keep reading that Touchdown is best to use when synching Exchange with Android so I may need to resort to that. Has anyone been using Touchdown to solve this problem.

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