Help sound message with no reason..

[ARAS1505]

Hi,


I have a Samsung Galaxy S21 5G running the latest available software version (Android 13 + One UI 5.0) in my country, Portugal.

Recently, assume since last update, something strange happens 2 or 3 times a day. Even while in locked mode and not being used it says the message ”Sorry but I did not understand”. The message its in Portuguese and the sound is high even if the phone its muted.

It can happen during the night.

I’ve tried do turn off the google assistant but the problem persists. Any suggestion on how to solve that?


Thanks in advance.

 

[ocnbrze]

Is your notifications sound turned down? The phone's volume and notification sound have separate volume controls.

Have you tried rebooting the phone?

 

[Unforgiven]

Could it be Samsung's voice assistant? Sorry, I had an S20 for three years and never used it, so I can't remember it's name,

 

[Hadron]

Bixby?
I have a Samsung but have never turned that on (or Assistant). I don't know whether it would sound like that because these things sound different in different countries anyway.

 

[svim]

Your Galaxy S21 has two voice-assistant services running concurrently, Google Assistant and Samsung Bixby. Try disabling both to see if that makes a difference.
Google Assistant
https://www.androidpolice.com/how-to-disable-google-assistant/
Samsung Bixby
https://www.androidpolice.com/how-to-disable-bixby-samsung-galaxy-phone-tablet/

Samsung opts to adding a lot of branded bloatware to their products that often duplicates existing Android apps. That can be a blessing or a curse as we all have different needs from our phones so some people prefer Google services, some prefer Samsung's.

 

[ARAS1505]

Hi all,
Some additional notes:
The notifications sound is off.
I've tried to reboot as well.
I don't have the Bixby app (maybe its inactive). Only have the Bixby vision (without using it-..)
The google assistant is off

Any additional idea?
Fresh installation?

 

[ocnbrze]

maybe try it in safe mode:
https://www.hardreset.info/devices/samsung/samsung-galaxy-s21-ultra/safe-mode/

safe mode prevents 3rd party apps from running. this will determine if it is a system app or a 3rd party app that is doing this.

 

[ARAS1505]

maybe try it in safe mode:
https://www.hardreset.info/devices/samsung/samsung-galaxy-s21-ultra/safe-mode/

safe mode prevents 3rd party apps from running. this will determine if it is a system app or a 3rd party app that is doing this.

Thanks, Will try this one

 

[ARAS1505]

Hi,
I've tried on safe mode and the problem persists. If I understand correctly this means its a system app. How can I discover which one?
Thanks

 

[svim]

Try and find Bixby again. It's a Samsung standard service so it's unlikely your phone doesn't actually have it installed.

Samsung Galaxy S21 User Manual (see pg. 71)
https://downloadcenter.samsung.com/...G991_G996_G998_EN_UM_OS12_121721_FINAL_AC.pdf

 

[ARAS1505]

Hi,
The Bixby app is installed but inactive.
The problem persists and I confess..I have no clue on the reason..

 

[maggiem2481]

Have you updated the Message app?

 

[ARAS1505]

Have you updated the Message app?

all the apps were updated to last version.
Just solved the issue but had to do a factory reset