Trying to use Lotus Notes Traveller on Galaxy Note 3

[michaelqian]

Hello all,

I have just bought a Galaxy Note 3 for both personal use and work.

The work emails are on the Lotus Notes server based in Zurich. Therefore I had to download the Lotus Notes Traveler application.

Trouble is I can't get it to synchronise with the server. For the past 3 days I've tried reinstalling, factory re-setting and nothing works. It always comes up with one of these messages,

- Security violation
- Disconnected from server
- Unexpected error
- and more.....

Just wondering would this be something to do with the Note 3's internal security settings? Maybe something that prevents the server (in Zurich) accessing this device......

Has anybody successfully setup Lotus Notes Traveller on a Note 3? Did you run into similar problems?

If this doesn't work out it will be a real disappointment..... I was so sick of the company's default phone which is a iPhone 4S.

Thanks for any advice.

Best regards,

 

[michaelqian]

Just to add my colleagues have the Galaxy S2, S3, Note 2, and they all work very well with Lotus Notes Traveler, and even the Galaxy Tab series.

 

[mikedt]

What version of Android is on your Note 3, is it 4.4 Kitkat? And what versions of Android are running on the other Samsungs? It sounds very much like a compatibility issue. If it is, you may not be able to do much about it, at least until IBM releases an update fix. Have you got the latest version of Notes Traveller? I bet your company's IT support says, sorry we don't support your own devices, you'll have to use the company iPhone.

 

[michaelqian]

It is version 4.3

I should mention Lotus Notes Traveler installs without problems. The problem only starts when it is trying to synchronise with the server

 

[dibblebill]

Does it require the device to be encrypted? Some apps and services require that s part of their security policy.

 

[BigRedGonzo]

This is a stab in the dark, because I choose not to use Lotus Traveller. Our company allows its use, but I get enough email crap at work; I certainly don't want to bother with it at home. Anyway, our company policy requires a minimum of a PIN access lockscreen and from what I understand, if you don't use a PIN, you cannot sync your email.

Just a stab in the dark,

 

[michaelqian]

It does require a pin which I've put in, this is all before synchronisation can start.

I think I might find a older version of Lotus Traveller, right now the one I'm downloading is version 9xx

 

[michaelqian]

I have another idea but I'm not sure if it'll work.

1 - Is it possible to install Android 4.2 on the Note 3?

2 - If it is, then will be affect the Galaxy Note 3's features? Such as Air Command, S Pen features etc.....

 

[dibblebill]

I have another idea but I'm not sure if it'll work.

1 - Is it possible to install Android 4.2 on the Note 3?

2 - If it is, then will be affect the Galaxy Note 3's features? Such as Air Command, S Pen features etc.....

Not to the best of my knowledge. I've seen no 4.2 ROM's

 

[efrenzuniga]

A side question, do you guys know the reason why Lotus Notes won't sync on the native email client of samsung devices, neither on Knox secure email client?

I'm in the middle of an MDM implementation and just can't get Notes sync on android devices.