WAV files - One Type Plays, One Does NotGeneral


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  1. greyday

    greyday New Member This Topic's Starter

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    I use a VOIP service for my business lines. When someone leaves a message, I get an email with a .wav file attachment. My voice messages are not playing, when trying to open the attachment, I get error "Sorry, the player does not support this type of audio file."

    Here it gets weird, I changed my account settings (something unrelated) and got an automated message from my company in the same .wav attachment. It was able to play fine. So I looked at the advanced options of each file and they were different, although both .wav files.

    The file that DID play:

    Summary Tab

    Bit Rate: 64KBPS
    Audio Sample Size: 8 bit
    Channels: 1(mono)
    Audio Sample Rate: 9kHZ
    Audio Format: CCITT u-Law

    The File that would return an error message:

    Summary Tab

    Bit Rate: 13KBPS
    Channels: 1(mono)
    Audio Sample Rate: 8kHZ
    Audio Format: GSM6.10


    My question: Why does one play and no the other?!?!? I'm stumped!

    Thanks in advance for any help.
     

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  2. shannonslimit

    shannonslimit New Member

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    I'm having the same problem, and would be interested to know if there's an answer out there.

    Thanks!
     

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