Help your device does not support software upgrading via kies

[seraphin]

Hi - Other than using Odin, any idea how to fix my Kies issue "your device does not support software upgrading via kies"?

I've read a few tips regarding the resetting of CSC, but I don't really understand in great detail what or why. My Galaxy Ace is:

on Vodacom (South Africa). Supplied by Vodacom. I have made no firmware changes (or anything).

PDA S5830XWKPU
PHONE S5830XWKP7
CSC S5830XFVKP1

It's on 2.3.3. I'm hoping to upgrade to 2.3.4 via Kies.

I have downloaded the very latest Kies from samsung's site, and done a fresh install. I get the message:

your device does not support software upgrading via kies.

I received this phone from the network provider (Vodacom) and have not changed anything.

Please advise?

Thanks
Seraphin

 

[razorac]

Are you using Kies for Mac? In that case it doesn't work. You'd have to use the Windows version.

 

[seraphin]

Windows 7 Ultimate (32 bit)

 

[Pittoreski]

I've read that it's because your phone is locked to your provider and it would make sense because I'm getting the exact same error and my phone is locked.

 

[Rich Foxen]

My Ace was locked to Orange UK and it updated to 2.3.4 a month or so ago. It has since been SIM unlocked, flashed to various Roms (including Cyanogenmod 7 Kang) and back again to Froyo 2.2.1 - I get bored easily!

Its only now that I'm getting the same message on KA7. So I think that your provider is irrelevant. It should work.

 

[Gammer]

Have you tried updating over air?

 

[seraphin]

my phone is not locked, in any case. i've read that it's something to do with mismatched CSC settings. but i don't really know what the correct setting should be. my CSC is set to S5830XFVKP1.

frustrating.....

 

[Giveer]

my phone is not locked, in any case. i've read that it's something to do with mismatched CSC settings. but i don't really know what the correct setting should be. my CSC is set to S5830XFVKP1.

frustrating.....

Unlocked phone here too. I'm getting the same message.. It's been a couple of days, did anyone resolve this?

 

[deeman1979]

Yep, exactly that issues. I; v tried everything, and it will not update!

 

[asperion]

I've found I can get around this by simply closing Kies and starting it up again, whilst the phone is still connected via USB.

 

[yunimaru]

its simple,you need to change CSC code,im using SGS2 i9100G and before this my SGS2 CSC code is KOR but i live in Malaysia so i need to change it,Malaysia CSC code is XME,so you need to find your CSC that same as your region,google it to find the CSC code region..to change CSC just type *#272*IMEI# then choose your region CSC..BEWARE!after you install new CSC it will factory data automatically,but after that you can update your phone via kies,its work on my phone now..

 

[ligeti]

its simple,you need to change CSC code,im using SGS2 i9100G and before this my SGS2 CSC code is KOR but i live in Malaysia so i need to change it,Malaysia CSC code is XME,so you need to find your CSC that same as your region,google it to find the CSC code region..to change CSC just type *#272*IMEI# then choose your region CSC..BEWARE!after you install new CSC it will factory data automatically,but after that you can update your phone via kies,its work on my phone now..

This didn't change anything for me on my new Galaxy S 2. I still can't update firmware using Kies. Is there any other way to update the firmware?

 

[lotofire]

Hi guys,
I have the same problem with Kies (mac) saying that my sgs2 is unsupported. I've tried changing the region code and when I enter the command and my Imei number only these three CSC are available: VNO,TTT,TDR... I've tried all three of them and kies still gives me that message. Im using my sgs2 through ATT as a go phone/prepaid. I've tried the OTA, but it says theres no update either. I'm currently on 2.3.4. Any suggestions?? Thanks

 

[noodleo]

its simple,you need to change CSC code,im using SGS2 i9100G and before this my SGS2 CSC code is KOR but i live in Malaysia so i need to change it,Malaysia CSC code is XME,so you need to find your CSC that same as your region,google it to find the CSC code region..to change CSC just type *#272*IMEI# then choose your region CSC..BEWARE!after you install new CSC it will factory data automatically,but after that you can update your phone via kies,its work on my phone now..

hi,
I followed your instructions but I am having a slight issue.
I see a sales code SER and I dont know how to change it .. because the keyboard doesn't show up and there is also no list to select the code from.
I have also used some applications from android market but didn't find any luck. please help me !
Thanks

 

[cyberwhip]

I read on another forum somewhere that kies will not update your phone if it is rooted. Maybe try to un-root then re-try. I dont know if this is true or not.

 

[PJ147]

I read on another forum somewhere that kies will not update your phone if it is rooted. Maybe try to un-root then re-try. I dont know if this is true or not.

This could be the issue, Un root and try again. SGS2 users can update OTA anyway if there is a network provided update.

This happened with mine when i wanted to change back as the baseband changed.

 

[dnoam]

Android version :2.3.6
Kernel version : 2.6.35.I9100WLA4-CL9000411
root@DELLBUILDER01 #2

Build number ; GINGERBREAD.XWLA4

What is that , i got it from Kies and since that i get that message.

 

[Kisbe]

its simple,you need to change CSC code,im using SGS2 i9100G and before this my SGS2 CSC code is KOR but i live in Malaysia so i need to change it,Malaysia CSC code is XME,so you need to find your CSC that same as your region,google it to find the CSC code region..to change CSC just type *#272*IMEI# then choose your region CSC..BEWARE!after you install new CSC it will factory data automatically,but after that you can update your phone via kies,its work on my phone now..

thank you so so much !!! i was starting to pull my ****ing hair cause i couldn't find any answers for this problem. if u were here i would hug you to death

 

[Kisbe]

This didn't change anything for me on my new Galaxy S 2. I still can't update firmware using Kies. Is there any other way to update the firmware?

hi,
hope this doesn't come too late
are you sure you did it right ?

lets just go through it once more

step 1: type *#06# on your phone. then you should see 15digit code called IMEI. write it down.
step 2: type *#272*IMEI#. then you should see a bunch of codes like OPS, VAU, XSA etc., find out wich one of the codes is your country's and select it:

OPS - Australia (YES OPTUS)
VAU - Australia (Vodafone) BRANDED
XSA - Australia (Telstra, YES OPTUS, Vodafone AU, Virgin Mobile, 3, Crazy Johns)
HUT - Australia (3) BRANDED
ATO - Austria
SEB - Baltic (LMT GSM, LV TELE2, LV BITE, LT Omnitel, LT Bite, LT TELE2, EE EMT, EE ELISA, EE TELE2)
ETR - Bangladesh
TML - Bangladesh (TML and ETR seem equal, same version, same network operators)
PRO - Belgium
VVT - Bulgaria (vivacom)
MTL - Bulgaria (MTEL)
BMC - Canada (Bell)
BWA - Canada (SaskTel)
BMF - Canada (Fido) UNBRANDED [provided by Idan73, not checked by me]
XEZ - Czech Republic
VIP - Croatia (HR VIP)
SFR - France (F SFR, SFR RU) BRANDED
XEF - France
DBT - Germany
CYO - Greece (MTN, CYTAVODA)
EUR - Greece (WIND GR, vodafone GR, COSMOTE)
TGY - Hong Kong [provided by rickylcp, not checked by me]
INS - India (CSCEdition > ED006)
INU - India (CSCEdition > ED009 | I think INU is an updated version of INS, as they seem to have the same network operators)
XSE - Indonesia
MET - Ireland (Meteor)
ITV - Italy [UPDATED 02/11]
XME - Malaysia
NPL - Nepal
XEE - Nordic (Denmark, Finland, Iceland, Norway, Sweden)
XTC - Philippines
XEO - Poland (Plus, Era, Heyah, Orange, Play)
ERA - Poland (ERA) BRANDED
TPH - Portugal
CNX - Romania (Vodafone RO)
COA - Romania (Cosmote)
ORO - Romania (RO Orange)
HAT - Romania (RO Orange, Vodafone RO, Cosmote)
SER - Russia (MTS, Beeline, Megafon, TELE2)
TOP - Serbia
XSP - Singapore
XSP - Singapore UNBRANDED
XSO - Singapore (Singtel)
MOT - Slovenia (Mobitel)
SIM - Slovenia (Si.mobil)
XEC - Spain (Movistar) BRANDED
FOP - Spain (Movistar, Vodafone ES, Orange, Yoigo, Mobil R, EUSKALTEL, TeleCable, Blau, Simyo)
SLK - Sri Lanka
AUT - Switzerland (Sunrise, Swisscom, Orange CH)
MOZ - Switzerland (Sunrise, Swisscom, Orange CH)
SWC - Switzerland (Swisscom) BRANDED
CPW - United Kingdom & Ireland
XEU - United Kingdom & Ireland

step 3: (your phone will restart with factory settings) fill the remaining questions and you should be good

PS. KIES does not support beta-versions so your android version has to be official

 

[Danny1992]

I factory reset my Ace and the Sales Code is SER and there's no drop down list for me to choose the UK one. What shall i do?

 

[Bilaldar]

hi,
hope this doesn't come too late
are you sure you did it right ?

lets just go through it once more

step 1: type *#06# on your phone. then you should see 15digit code called IMEI. write it down.
step 2: type *#272*IMEI#. then you should see a bunch of codes like OPS, VAU, XSA etc., find out wich one of the codes is your country's and select it:

OPS - Australia (YES OPTUS)
VAU - Australia (Vodafone) BRANDED
XSA - Australia (Telstra, YES OPTUS, Vodafone AU, Virgin Mobile, 3, Crazy Johns)
HUT - Australia (3) BRANDED
ATO - Austria
SEB - Baltic (LMT GSM, LV TELE2, LV BITE, LT Omnitel, LT Bite, LT TELE2, EE EMT, EE ELISA, EE TELE2)
ETR - Bangladesh
TML - Bangladesh (TML and ETR seem equal, same version, same network operators)
PRO - Belgium
VVT - Bulgaria (vivacom)
MTL - Bulgaria (MTEL)
BMC - Canada (Bell)
BWA - Canada (SaskTel)
BMF - Canada (Fido) UNBRANDED [provided by Idan73, not checked by me]
XEZ - Czech Republic
VIP - Croatia (HR VIP)
SFR - France (F SFR, SFR RU) BRANDED
XEF - France
DBT - Germany
CYO - Greece (MTN, CYTAVODA)
EUR - Greece (WIND GR, vodafone GR, COSMOTE)
TGY - Hong Kong [provided by rickylcp, not checked by me]
INS - India (CSCEdition > ED006)
INU - India (CSCEdition > ED009 | I think INU is an updated version of INS, as they seem to have the same network operators)
XSE - Indonesia
MET - Ireland (Meteor)
ITV - Italy [UPDATED 02/11]
XME - Malaysia
NPL - Nepal
XEE - Nordic (Denmark, Finland, Iceland, Norway, Sweden)
XTC - Philippines
XEO - Poland (Plus, Era, Heyah, Orange, Play)
ERA - Poland (ERA) BRANDED
TPH - Portugal
CNX - Romania (Vodafone RO)
COA - Romania (Cosmote)
ORO - Romania (RO Orange)
HAT - Romania (RO Orange, Vodafone RO, Cosmote)
SER - Russia (MTS, Beeline, Megafon, TELE2)
TOP - Serbia
XSP - Singapore
XSP - Singapore UNBRANDED
XSO - Singapore (Singtel)
MOT - Slovenia (Mobitel)
SIM - Slovenia (Si.mobil)
XEC - Spain (Movistar) BRANDED
FOP - Spain (Movistar, Vodafone ES, Orange, Yoigo, Mobil R, EUSKALTEL, TeleCable, Blau, Simyo)
SLK - Sri Lanka
AUT - Switzerland (Sunrise, Swisscom, Orange CH)
MOZ - Switzerland (Sunrise, Swisscom, Orange CH)
SWC - Switzerland (Swisscom) BRANDED
CPW - United Kingdom & Ireland
XEU - United Kingdom & Ireland

step 3: (your phone will restart with factory settings) fill the remaining questions and you should be good

PS. KIES does not support beta-versions so your android version has to be official

Worked perfectly. Thanks!

 

[donceka]

hi,
hope this doesn't come too late
are you sure you did it right ?

lets just go through it once more

step 1: type *#06# on your phone. then you should see 15digit code called IMEI. write it down.
step 2: type *#272*IMEI#. then you should see a bunch of codes like OPS, VAU, XSA etc., find out wich one of the codes is your country's and select it:

OPS - Australia (YES OPTUS)
VAU - Australia (Vodafone) BRANDED
XSA - Australia (Telstra, YES OPTUS, Vodafone AU, Virgin Mobile, 3, Crazy Johns)
HUT - Australia (3) BRANDED
ATO - Austria
SEB - Baltic (LMT GSM, LV TELE2, LV BITE, LT Omnitel, LT Bite, LT TELE2, EE EMT, EE ELISA, EE TELE2)
ETR - Bangladesh
TML - Bangladesh (TML and ETR seem equal, same version, same network operators)
PRO - Belgium
VVT - Bulgaria (vivacom)
MTL - Bulgaria (MTEL)
BMC - Canada (Bell)
BWA - Canada (SaskTel)
BMF - Canada (Fido) UNBRANDED [provided by Idan73, not checked by me]
XEZ - Czech Republic
VIP - Croatia (HR VIP)
SFR - France (F SFR, SFR RU) BRANDED
XEF - France
DBT - Germany
CYO - Greece (MTN, CYTAVODA)
EUR - Greece (WIND GR, vodafone GR, COSMOTE)
TGY - Hong Kong [provided by rickylcp, not checked by me]
INS - India (CSCEdition > ED006)
INU - India (CSCEdition > ED009 | I think INU is an updated version of INS, as they seem to have the same network operators)
XSE - Indonesia
MET - Ireland (Meteor)
ITV - Italy [UPDATED 02/11]
XME - Malaysia
NPL - Nepal
XEE - Nordic (Denmark, Finland, Iceland, Norway, Sweden)
XTC - Philippines
XEO - Poland (Plus, Era, Heyah, Orange, Play)
ERA - Poland (ERA) BRANDED
TPH - Portugal
CNX - Romania (Vodafone RO)
COA - Romania (Cosmote)
ORO - Romania (RO Orange)
HAT - Romania (RO Orange, Vodafone RO, Cosmote)
SER - Russia (MTS, Beeline, Megafon, TELE2)
TOP - Serbia
XSP - Singapore
XSP - Singapore UNBRANDED
XSO - Singapore (Singtel)
MOT - Slovenia (Mobitel)
SIM - Slovenia (Si.mobil)
XEC - Spain (Movistar) BRANDED
FOP - Spain (Movistar, Vodafone ES, Orange, Yoigo, Mobil R, EUSKALTEL, TeleCable, Blau, Simyo)
SLK - Sri Lanka
AUT - Switzerland (Sunrise, Swisscom, Orange CH)
MOZ - Switzerland (Sunrise, Swisscom, Orange CH)
SWC - Switzerland (Swisscom) BRANDED
CPW - United Kingdom & Ireland
XEU - United Kingdom & Ireland

step 3: (your phone will restart with factory settings) fill the remaining questions and you should be good

PS. KIES does not support beta-versions so your android version has to be official

I have same problem but if i do it in this way i have selection only of:
TVM
TGY
KOR
CWT
BRI

ANd i live SEB ( baltic )

 

[van1104]

hi .guy can some one show me how to type *#272*IMEI# on dialpad ? there no option for me type letter on my galaxy s2 pls help. thank,s.

 

[toxicstone]

hi,
hope this doesn't come too late
are you sure you did it right ?

lets just go through it once more

step 1: type *#06# on your phone. then you should see 15digit code called IMEI. write it down.
step 2: type *#272*IMEI#. then you should see a bunch of codes like OPS, VAU, XSA etc., find out wich one of the codes is your country's and select it:

OPS - Australia (YES OPTUS)
VAU - Australia (Vodafone) BRANDED
XSA - Australia (Telstra, YES OPTUS, Vodafone AU, Virgin Mobile, 3, Crazy Johns)
HUT - Australia (3) BRANDED
ATO - Austria
SEB - Baltic (LMT GSM, LV TELE2, LV BITE, LT Omnitel, LT Bite, LT TELE2, EE EMT, EE ELISA, EE TELE2)
ETR - Bangladesh
TML - Bangladesh (TML and ETR seem equal, same version, same network operators)
PRO - Belgium
VVT - Bulgaria (vivacom)
MTL - Bulgaria (MTEL)
BMC - Canada (Bell)
BWA - Canada (SaskTel)
BMF - Canada (Fido) UNBRANDED [provided by Idan73, not checked by me]
XEZ - Czech Republic
VIP - Croatia (HR VIP)
SFR - France (F SFR, SFR RU) BRANDED
XEF - France
DBT - Germany
CYO - Greece (MTN, CYTAVODA)
EUR - Greece (WIND GR, vodafone GR, COSMOTE)
TGY - Hong Kong [provided by rickylcp, not checked by me]
INS - India (CSCEdition > ED006)
INU - India (CSCEdition > ED009 | I think INU is an updated version of INS, as they seem to have the same network operators)
XSE - Indonesia
MET - Ireland (Meteor)
ITV - Italy [UPDATED 02/11]
XME - Malaysia
NPL - Nepal
XEE - Nordic (Denmark, Finland, Iceland, Norway, Sweden)
XTC - Philippines
XEO - Poland (Plus, Era, Heyah, Orange, Play)
ERA - Poland (ERA) BRANDED
TPH - Portugal
CNX - Romania (Vodafone RO)
COA - Romania (Cosmote)
ORO - Romania (RO Orange)
HAT - Romania (RO Orange, Vodafone RO, Cosmote)
SER - Russia (MTS, Beeline, Megafon, TELE2)
TOP - Serbia
XSP - Singapore
XSP - Singapore UNBRANDED
XSO - Singapore (Singtel)
MOT - Slovenia (Mobitel)
SIM - Slovenia (Si.mobil)
XEC - Spain (Movistar) BRANDED
FOP - Spain (Movistar, Vodafone ES, Orange, Yoigo, Mobil R, EUSKALTEL, TeleCable, Blau, Simyo)
SLK - Sri Lanka
AUT - Switzerland (Sunrise, Swisscom, Orange CH)
MOZ - Switzerland (Sunrise, Swisscom, Orange CH)
SWC - Switzerland (Swisscom) BRANDED
CPW - United Kingdom & Ireland
XEU - United Kingdom & Ireland

step 3: (your phone will restart with factory settings) fill the remaining questions and you should be good

PS. KIES does not support beta-versions so your android version has to be official

I have read that NEE is the one that works for SWEDEN and not KEE, anyway i only have TML SLK NPL INU INS and ETR and it says "Sales Code" TGY, i have updating my phone witn ODIN cause i had a boot lopp issue so i dont know what to do now, regards

 

[ursell24]

I am on O2 network in the UK with a SGS2 and have had the Kies 'your phone does not support upgrading' message for months and still have had no assistance from either O2 or Samsung themselves.

I have entered the *#272* code followed by IMEI and get to the preconfig screen however the code is correct from what has been posted (XEU for UK).

Also when on the preconfig screen there are not any further 3 letter codes to input nor is there a keyboard to enable me to input a new one (perhaps the CPW code)

If anybody has any further assistance please get in contact soon as I am patently aware that ICS is due soon and I would hate to have that delayed by this issue.

Ben