Accessories Seidio Innocase II review for Samsung Fascinate

[Halcyon]

I have used Seidio products on all my past phones. I am a huge fan of Seidio and use their excellent screen protectors as well. I had the Innocase II on my Droid Incredible and loved the case. When I heard that Seidio was making this case for the Fascinate I jumped at the chance to purchase one. The following link is the case: Innocase Surface - Black for use with Samsung Fascinate

I recieved the case today and tore into the box. The feel of the case is very similar to the back of the Droid X and Incredible. The soft touch feels very nice in the hand. The case comes in two parts that slide togther. One upper part that covers the top of the phone and the lower part. I like this design because im not worried about the hard case popping off in a fall. Inside the case is black felt that protects the phone during the installation process. Its a hansome looking case that adds very little bulk to the phone itself.

Now for the bad: Once the case is on I found that it was not a tight fit. When I shook the case I could feel the phone slightly moving around inside the case. This is bad due to any dust or dirt that gets inside now has the chance to scratch your phone. Also I did not like the cut outs for the volume rocker and the power button. The case came almost flush with the buttons making it a pain to press. Especially for the power button.

So over all I give this case pluses for the look and feel and a big negative for the fit and cut outs. I for one am disappointed with this case. The Incredible case was snug and I felt very protected with the case. On the Fascinate, due to the less than snug fit, I feel that the case is only good for looks and not for actually protecting the phone from scratches. Loose cases = fail. I will stick with my Verizon Black Glossy Silicone case for now. Im sending the case back. I really expected more from Seidio.

Hope this review helps some people. $29.99 for this case is waaaaay to much for what you get for your money.

 

[saps]

I lot of people had high hopes for that case. The not tight fit is concerning.
Can you add pics?

 

[Halcyon]

I lot of people had high hopes for that case. The not tight fit is concerning.
Can you add pics?

I'll see if I can post some up this weekend for sure. Wont send it back till Monday.

 

[mumblin2myself]

I had an Innocase II for my Incredible as well. Had to send it back repeatedly, never got one that fit properly.

I'd hold off for the Innocase Active or a different manufacturer altogether. I'm pretty disappointed that the same 'loose fit' issues are recurring here; when my Incredible's case sucked, I was told it was a problem with the manufacturing process for the black cases specifically. Now it seems it's more of a design defect.

I'm also still a bit put off by the fact that they advertised a case-compatible dock for the Incredible for months but it never materialized - one of the big draws of their cases, for me, was the ability to use a dock without undressing my phone. Seidio has pretty great customer service, especially on this forum, but I think I'll save my money for the time being.

 

[Halcyon]

Ok here are some shots of the case. As you can see the case is flush with the power button. One of my peeves.

 

[saps]

Can you add one of the frontside?

 

[Halcyon]

 

[Halcyon]

Wow I suck at adding pics lol

 

[Halcyon]

If any of you admins want to merge those pics into one post I wont be offended lol. Anyhow there you go Saps!

 

[Bearly]

Wow, that case actually looks nice. I wonder if all Innocase IIs are loose fitting or if just a small percentage are.

Otterbox said on their Facebook page that they are working on a Defender case for the Fascinate. Hope it comes out soon, because the belt clip is supposed to double as a kickstand!

 

[seidioseidio]

I have used Seidio products on all my past phones. I am a huge fan of Seidio and use their excellent screen protectors as well. I had the Innocase II on my Droid Incredible and loved the case. When I heard that Seidio was making this case for the Fascinate I jumped at the chance to purchase one. The following link is the case: Innocase Surface - Black for use with Samsung Fascinate

I recieved the case today and tore into the box. The feel of the case is very similar to the back of the Droid X and Incredible. The soft touch feels very nice in the hand. The case comes in two parts that slide togther. One upper part that covers the top of the phone and the lower part. I like this design because im not worried about the hard case popping off in a fall. Inside the case is black felt that protects the phone during the installation process. Its a hansome looking case that adds very little bulk to the phone itself.

Now for the bad: Once the case is on I found that it was not a tight fit. When I shook the case I could feel the phone slightly moving around inside the case. This is bad due to any dust or dirt that gets inside now has the chance to scratch your phone. Also I did not like the cut outs for the volume rocker and the power button. The case came almost flush with the buttons making it a pain to press. Especially for the power button.

So over all I give this case pluses for the look and feel and a big negative for the fit and cut outs. I for one am disappointed with this case. The Incredible case was snug and I felt very protected with the case. On the Fascinate, due to the less than snug fit, I feel that the case is only good for looks and not for actually protecting the phone from scratches. Loose cases = fail. I will stick with my Verizon Black Glossy Silicone case for now. Im sending the case back. I really expected more from Seidio.

Hope this review helps some people. $29.99 for this case is waaaaay to much for what you get for your money.

Hello,

Thank you for your comments and we would like to help! The cases were tested and should not be loose at all. Please provide us with your order number and we would be more than happy to see what we can do for you!

Regards,

 

[Halcyon]

Hello,

Thank you for your comments and we would like to help! The cases were tested and should not be loose at all. Please provide us with your order number and we would be more than happy to see what we can do for you!

Regards,

Wow thx for your response. I have PMed you my order number. I appreciate Seidio's effort to satisfy their customers.

 

[saps]

Keep us up to date on this customer care issue Halcyon

 

[saps]

double post sorry

 

[sgodd23]

Thanks for putting up this review. I became a Seidio believer when I had my Blackberry Tour. I had the Innocase II for it, along with the cradle. Those two accessories were great, I've never had a case as great as that one. I have been waiting to hear about the Innocase II for the Fascinate since I heard it was in development, and now I have an idea.

If anyone else has any experience with this case on the Fascinate, let us know if you have encountered the same problems. There is a chance that Halcyon has just gotten a faulty case. Also, you should let us know what happens with customer service Halcyon. I am interested to see what they can do.

I also want to add that I am very impressed with Seidio customer service. It's not hard to find a company that has bad customer service when you go to them, but it's great when a company finds you random online post on an internet forum about their product and tries to help you. I haven't seen any other company, if any, do that before. Keep it up Seidio. We appreciate it.

 

[Smitty9803]

I have the Innocase Surface II on my Fascinate as well....ordered it as soon as I saw it was available online. My feelings are pretty much the same as the OP's. Great look and feel, but the buttons aren't the easiest to use and the phone is a little loose in the case. It isn't extremely loose, but you can tell if you shake the phone. It may be due to the 2-piece design but I don't know.

The deal-breaker for me is the button accessibility. I'm currently waiting for an RMA number to send this back and I'm going to try the Active X as soon as it becomes available.

 

[triple486]

trust me. cut out for power button will be annoying to press everytime.
At first, I used $5 screen protector and silicon case bundle. (which has cut out for buttons.)
But, now I got amzer silicone jelly skin case (buttons are covered and raised)
It works and feels much better than cut outs

 

[nhman]

Any updates on this case? Did you end up getting a bad one or is what you've described typical of all these cases?

 

[Halcyon]

Any updates on this case? Did you end up getting a bad one or is what you've described typical of all these cases?

They have sent me another one stating that this one will fit properly. I should recieve it any day now. Stay turned.

 

[stimr2]

I read your review and I was worried about ordering one. But I just got my sapphire blue Innocase II today and it fits really snug. I had a tpu luxmo case and it was alright. The cut outs for the buttons are a little bit of hassle. Overall, I'm really happy with the case. Now I'm just waiting for my SGP screen protecter.

 

[nhman]

Nice, I look forward to the news.

 

[Halcyon]

I read your review and I was worried about ordering one. But I just got my sapphire blue Innocase II today and it fits really snug. I had a tpu luxmo case and it was alright. The cut outs for the buttons are a little bit of hassle. Overall, I'm really happy with the case. Now I'm just waiting for my SGP screen protecter.

Thats good to hear. Im hoping mine fits snug as well. Im pretty impressed with Seidio's customer service no matter what the outcome. And im still a huge fan of their screen protectors.

 

[Halcyon]

UPDATE!!!

So today I received my replacement case (at no charge to me) from Seidio. I am pleased to announce that the case is a snug fit! Fits like a glove. The buttons are still a little bit of a pain to press but overall the case is snug and attractive. After numerous PMs from the Seidio rep who lurks on these forums they really came through. I will be a Seidio customer for a long time coming. Great customer service! So I would tell people who are interested in this case to go for it. Its a solid case and probably one of the best options for the Fascinate on the market.

 

[simbany1]

Nice to hear about the replacement case working out. Great Seidio customer service!

I asked this in another post where the OP reviewed his blue Seidio case, but wanted to ask you as well. Can you compare this case with a TPU case, in terms of added bulk? I've always loved Seidio cases on my phones and hoping that this one for the SF is just as good as the others, but I'm really more concerned with adding as little thickness as possible. Thanks!

 

[Halcyon]

It adds about the same thickness to be honest. I can't really tell the difference.