Sprint..what a bunch of jerks

[BrianJB]

OK, I know I have been complaining about 3g speeds lately, but besides that I've always liked sprint. But what they did to my parents might be the final straw.

My dad had a heart attack 2 days ago (he's fine now,just in recovery). Well, the day before he had his heart attack him and my mom went into a sprint store to see if they could fix my moms phone, she has an evo shift. Well the phone was stuck in roaming, and would drop calls after 30secs. The sprint store took the phone apart, put in a new antenna...etc...Couldnt get it to work, so they had to order her a new phone.

Fast forward to yesterday, sprint calls her and tells her "We have your phone", My mom says "Ok,I will try to get there by the end of the week,but my husband just had a heart attack" Sprints response; (AND THIS IS EXACTLY WHAT THEY SAID)

"Well if you dont get in here by friday we are sending the phone back"


Are you kidding me?, how freaking insensitive.

So my mom said "well thats fine, we are going to cancel our service"..then they say "Oh its fine, we will just mail it to your house" then they hangup.

 

[vincentp]

Sounds more like an insensitive employee to me. I wouldn't blame that particular asshole on Sprint as a company. In fact, I'd probably get in there and talk to his boss.

 

[itswaycool]

Lots of Sprint Retailers and service centers are not owned by Sprint, but sprint gives independent dealers strict instructions on how to act. When customers receive random surveys, Sprint grades the stores very strictly and even penalize them financially when they receive poor reviews. You should really make an effort to complain to the manager of that particular store because they take it very seriously when customers are mistreated. I hope you have the name of the employee so that something like that does not happen to someone else.

 

[dan330]

Brian.. sorry.. and glad your dad is doing well.

sorry for your mom to have to deal with idiots in this world. but they are out there. we need all types to make the world go around.

but I would not blame sprint for 1 stupid worker. i am sure you will find such workers at other companies as well.
like others have suggested.. go to the store and talk to manager directly. i would even ask for the employees name and id; and the manager's name. and email dan H. with the details of how sprint is being represented.

again.. glad your parents are doing well.

 

[dtchiz]

As stated by others, glad your Dad is on the mend.

I agree that the employee was waaayyyy outta line and that a personal visit to the store is in order.

 

[novox77]

On the other hand, I personally know someone who wanted to avoid an ETF by getting a family member to claim he had recently died. So I wouldn't be surprised if some employees are desensitized to fatalistic claims from customers. Though I agree it's still not necessary to be so insensitive because every once in a while, the customer is actually telling the truth.

 

[KENNECTED]

Brian.. sorry.. and glad your dad is doing well.

sorry for your mom to have to deal with idiots in this world. but they are out there. we need all types to make the world go around.

but I would not blame sprint for 1 stupid worker. i am sure you will find such workers at other companies as well.
like others have suggested.. go to the store and talk to manager directly. i would even ask for the employees name and id; and the manager's name. and email dan H. with the details of how sprint is being represented.

again.. glad your parents are doing well.

Or find out the regional manager and have you mom contact him.

I'm a firm believer that employee act in a manner allowed by they manager. The manager may be ok with that. I personally would contact the regional manager and explain what happened without being emotional or editorial.

 

[JesterGrafix]

I am glad you dad is doing okay!
Agreed with Kennected, i would go high up the chain!