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***Official Galaxy Nexus Pre-Release speculation thread**

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I just don't understand how alienating the tech world, and delaying contract sign-ups, including losing some people to AT&T or the other two, can be considered good for business. I know we are a small group, but it makes more sense to me to have as much upside as possible. If you have a phone ready to launch, having it sit in the warehouse does not make sense to me.
 
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Please note Rob's post, a couple posts up:

As requested by hundreds of you, I drafted up an E-Mail voicing your concerns and frustrations, E-Mailed it directly to my contacts and Verizon Wireless, and called them directly. They escalated the issue and got back to me with an answer, but one that you're not going to like.

I can provide the official statement tonight or tomorrow, but essentially it boils down to what we already know:
  • The Galaxy Nexus is currently undergoing rigorous testing and announcing a tentative release date that may change would be a disservice to their customers
  • The Galaxy Nexus WILL be released BEFORE the end of the year

I talked to them on the phone for about 30 minutes. I expressed the specific concerns. I even relayed some of the tough stuff that I don't personally agree with... the bottom line is they won't offer a launch date until they're ready. They aren't ready. When they are, they will let us know, and they'll be ready before the year is over.

My questions to you:
  1. If you know the G-Nex will be out by year's end, why is the specific date between now and then crucially important?
  2. If Verizon announced a release date, testing hit a hiccup and the launch was delayed, would you be more angry than if they simply told you "by the end of the year"?
  3. Does this suffice or would you ask that I do more on behalf of our community?

I can post my complete letter here along with Verizon's Official Response once I have it. I've debated publishing this on Phandroid, along with an objective narrative that discusses the opinion of both sides, to provide a more public/visible way to have your voices heard. But in many ways that could be stirring the pot when we've already got our answer.

That being said, I haven't ruled it out as I know many people here want a venue to express their personal feelings/concerns/frustrations to Verizon. It suppose it depends on the content and tone of the response I get to this update.

NOTE: I've locked this thread temporarily to ensure it's visibility as I seek the opinions/replies of everyone involved!

This thread will be locked for one hour to let people see his reply, and take a break for a bit..

PSA:
Let me take this time to ask those who are getting a little frustrated with each other to take a step back and breathe for a minute.

Please try to take the high road. Try not to be too on-the-offensive when you know it will spark a fight. Choose your words wisely to minimize this.

Try not to react too negatively to those who are perhaps a little abrasive in their postings.

It is okay to disagree. It's okay to not believe someone. But we need to minimize the "my source is bigger than your source who is wrong more often" and the certain keywords/phrases that tend to never end too well. For example, "relax, chill out, calm down, etc" type stuff. Please do your best to not allow the flames to get bigger on your account.

If each of us try to activly remain calm and help to keep those around us calm this will be a more enjoyable experience.
Thanks for understanding!
 
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As requested by hundreds of you, I drafted up an E-Mail voicing your concerns and frustrations, E-Mailed it directly to my contacts at Verizon Wireless, and called them directly. They escalated the issue and got back to me with an answer, but one that you're probably not going to love.

I can provide the official statement tonight or tomorrow, but essentially it boils down to what we already know:
  • The Galaxy Nexus is currently undergoing rigorous testing and announcing a tentative release date that may change would be a disservice to their customers
  • The Galaxy Nexus WILL be released BEFORE the end of the year

I talked to them on the phone for about 30 minutes. I expressed the specific concerns. I even relayed some of the tough stuff that I don't personally agree with... the bottom line is they won't offer a launch date until they're ready. They aren't ready. When they are, they will let us know, and they'll be ready before the year is over.

My questions to you:
  1. If you know the G-Nex will be out by year's end, why is the specific date between now and then crucially important?
  2. If Verizon announced a release date, testing hit a hiccup and the launch was delayed, would you be more angry than if they simply told you "by the end of the year"?
  3. Does this suffice or would you ask that I do more on behalf of our community?

I can post my complete letter here along with Verizon's Official Response once I have it. I've debated publishing this on Phandroid, along with an objective narrative that discusses the opinion of both sides, to provide a more public/visible way to have your voices heard. But in many ways that could be stirring the pot when we've already got our answer.

That being said, I haven't ruled it out as I know many people here want a venue to express their personal feelings/concerns/frustrations to Verizon. I suppose it depends on the content and tone of the response I get to this update.

NOTE: I've locked this thread temporarily to ensure it's visibility as I seek the opinions/replies of everyone involved!

Thanks Rob!!!

IMO you have done more than enough to resolve our issues with a release date and don't see how any more actions will get the answer everyone is waiting for.

Thanks for you assistance in trying to resolve the forum users issues in a professional manner.
 
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My questions to you:
My answers:

1.) Some of us are just impatient and want our new technology NOW!!! lol But, it's not crucially important.

2.) It's not the point of not announcing a release date, it's more the point of them not communicating with their customers at all. There hasn't been anything at all officially from Verizon concerning the Nexus, and their current and future customers would like to know what is going on and what their tentative plans are for the release of the Nexus.

3.) This does suffice, thank you very much for your time. :)


On a side-note, Verizon may very well consider anouncing a tentative date that could change being a disservice to their current and future customers, but absolutely no communication at all is more of a disservice, in my personal opinion. A good company should want to keep their customers in the know, not in the "don't know".
 
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Long time lurker who decided to decloak

If the information you provided that VZ is really running into a bug and testing to fix it I have no problem with them delaying. That being said their communication and inability to command the message is what is hurting them right now. For better or for worse a certain fruit named tech company with their "reality distortion field" has created a gold standard in communication with end users by doing a run around the major carriers. It seems like Google pushed the Nexus program to compete with them as well as a create an Android reference device, a meter stick all other Android devices should measure up to. Google, unlike WinMo7 or Apple, has little to no control over non-Nexus devices and this leaves us with bloatware, skins like Sense and Motoblur, and often sub-par devices.

With the Galaxy Nexus we have Google, Samsung and VZ behind it. Being that the Samsung Galaxy S and S II have gotten nothing but rave reviews and became the first Android phones to pull off a hat trick (deployed on all major carriers) , Samsung have become one of the most trusted Android OEMs if not the most trusted. Like wise Google with previous nexus devices has been quick to give updates and the most competent with their OTA updates (note the Moto Droid gets it
 
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Another lurker coming out of the woodwork! (I've been creeping for awhile now, 1.5 months(ish))

Normally, I would have no problem continuing to lurk, but after my experience, I feel like spreading the knowledge.

I bought the Bionic from Verizon on the 18th of October, (obviously I was unaware of both the Razr and GNEX at the time) and was happy with it until I realized the atrocious battery life and lack of internets for long periods of time. Due to these issues, I decided to return it, within my 14 day window. I bought the phone online from Verizon, and Fedex'd it back on Sunday the 30th. It was confirmed that it was delivered to the Verizon warehouse on the 2nd of November (tracking number and everything, as well as the CSR confirmation). As of now, I have NOT received my $300 refund, nor have I had my contract reset back. Any phone I wish to buy to replace the Bionic is in the $600-700 range, obviously not the two year contract price. After an hour long talk with a CSR, mind you, 12 BUSINESS days after they confirmed receiving my phone, I could not get a progress report on the status of my returned phone. Until they check everything out, they WILL NOT give you your money, upgrade status, or return your contract to its original date.

I'll call again tonight to give them a piece of my mind, but I'm warning all who plan to 'borrow' a phone till the GNEX comes out, it
 
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Have these been discussed yet? Some guy got them from Best Buy over on Android Forums. They show our phone as being called the Nexus Prime and list a starting date of 11/27.
 

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Guys, is it me, or is this all getting a bit anti-climactic?

I have a feeling I'm going to open the Nexus box, turn it on, play with it for a good half hour, and then think:

This is what I've basically given up 3 months of my life for?

:thinking:

You sir....are about to get your mouth washed out with soap!!

:) I tried to sound as angry mommish as I could

Edit: I'm a dude. So I should have said angry daddish I guess
 
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my reply to Rob (it may be a little jumbled, long day at work :eek:)

My OG Droid is holding on by a thread. Many in the community and outside the community are in the same boat. It is over two years since the OG was launched. I want an unencumbered (as possible) phone experience. Verizon apparently has an exclusive on this device. Exclusivity makes companies lazy. If ATT had this same device and it was ready to go, you can bet Verizon would be more vocal at the very least, and possibly more willing to launch the device. A nexus device is not a regular phone.

The key to all of this is communication. If Verizon wants to have the Nexus as an exclusive, they should be more open. We do not know that it will be out before the end of the year, because we only have one announcement from weeks ago and then rumors of trouble since then. What if there is so much trouble with the device that it is delayed further?

If Verizon had said from the beginning that the phone was due XX/XX/XXXX, that would have put a stop to the date rumors. If they found that it couldn
 
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Rob said:
As requested by hundreds of you, I drafted up an E-Mail voicing your concerns and frustrations, E-Mailed it directly to my contacts at Verizon Wireless, and called them directly. They escalated the issue and got back to me with an answer, but one that you're probably not going to love.

I can provide the official statement tonight or tomorrow, but essentially it boils down to what we already know:

  • The Galaxy Nexus is currently undergoing rigorous testing and announcing a tentative release date that may change would be a disservice to their customers
  • The Galaxy Nexus WILL be released BEFORE the end of the year

I talked to them on the phone for about 30 minutes. I expressed the specific concerns. I even relayed some of the tough stuff that I don't personally agree with... the bottom line is they won't offer a launch date until they're ready. They aren't ready. When they are, they will let us know, and they'll be ready before the year is over.

My questions to you:
  1. If you know the G-Nex will be out by year's end, why is the specific date between now and then crucially important?
  2. If Verizon announced a release date, testing hit a hiccup and the launch was delayed, would you be more angry than if they simply told you "by the end of the year"?
  3. Does this suffice or would you ask that I do more on behalf of our community?

I can post my complete letter here along with Verizon's Official Response once I have it. I've debated publishing this on Phandroid, along with an objective narrative that discusses the opinion of both sides, to provide a more public/visible way to have your voices heard. But in many ways that could be stirring the pot when we've already got our answer.

That being said, I haven't ruled it out as I know many people here want a venue to express their personal feelings/concerns/frustrations to Verizon. I suppose it depends on the content and tone of the response I get to this update.

NOTE: I've locked this thread temporarily to ensure it's visibility as I seek the opinions/replies of everyone involved!

firstly, i would like to thank you for taking the time to reach out to VZ on our behalf. i have always loved this site, but knowing the owner would do something like that for us solidifies at as the best android related forum on the web.

while i understand VZ's lack of an internal release date prevents them from announcing one to us, i think that the majority of the posters in this thread would be happy with them simply releasing some information. just let us know what is going on. why continue to let these rumors swirl when they could clear them up?

to answer your 3 questions:
1. it is crucially important so that people with damaged/dieing phones can make a decision. i was in this boat and the lack of information is why i am now renting a razr. i also feel that is is also important because thousands of their customers have asked for it. we pay their bills, show us a little respect.

2. announce a date! if problems arise, keep us updated. once again, the lack of information here is the main cause of frustration. i would much prefer a date that gets delayed with an explanation to keeping us all in the dark.

3. with the work you have put in and the response they provided, i don't think there is anything more to be done. when you are getting the same canned responses we are with the respect and knowledge that comes with owning an android enthusiast site, there isn't much hope for the one thing we all want. INFORMATION!
 
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I can only speak for me personally and specifically. I am currently an AT&T customer and became one because of the iPhone. I felt 2 years ago the iPhone was superior to any android phone. AT&T spent years saying neener neener we have the iPhone while Verizon invested in their infastructure. Now I feel the the androids are superior over the iPhone and Verizon has unquestionabily the best infastructure in my area for coverage and speed but they don't have the phone I want. By leaving AT&T I lose unlimited data for my whole family but Verizon softens that w/ double data for the same price plan...ok family let's go but wait where is my phone 'Oh don't worry it will be out next week.' Next week comes and goes 'Oh don't worry very soon I will let you know' and then finally today 'Yeah we don't know and by the way the double data deal is ending soon so you better get a phone'. I feel like I have had a game played with me. If from the beginning Verizon had said 12/31 for a release date I could have had all the information I needed to make an informed decision. Instead I got empty promises from sales people and a corporation that likes to play games. Make no arguement against the game, call it a marketing ploy or whatever you like but it is a corporate move to not give out too much info to their competitors or customers or whatever and I got caught in the middle. So yeah I am angry because now I am stuck with a family plan for 2 years don't know when for sure the double data deal ends or when the Gnex is coming out. Gnex released by end of the year, double data for a limited time or Gnex released 12/31 and unlimited data until 11/30. Which set of facts would you prefer in making a decision on what company to go with?
 
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My answers:

1.) Some of us are just impatient and want our new technology NOW!!! lol But, it's not crucially important.

2.) It's not the point of not announcing a release date, it's more the point of them not communicating with their customers at all. There hasn't been anything at all officially from Verizon concerning the Nexus, and their current and future customers would like to know what is going on and what their tentative plans are for the release of the Nexus.

3.) This does suffice, thank you very much for your time. :)


On a side-note, Verizon may very well consider anouncing a tentative date that could change being a disservice to their current and future customers, but absolutely no communication at all is more of a disservice, in my personal opinion. A good company should want to keep their customers in the know, not in the "don't know".


I agree with all of what Bonez said above.



For #1 in my case. My job is dropping t-mobile corp phones so I need to be on a new phone by december 1st. Looks like I will be renting a Rezound.
 
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