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HTC Desire update Not working

Hey guys,
As evry1 probly knows a new update from HTC came out for the Desire, but mine aint updating, I can download the update, but when it comes to installing it turns itself off, it then shows the green update icon, but then suddenly goes to a device with a red question mark above it!
Is it because my device is rooted or may other problems be occuring?
Any help would help!
Billions of thx
 
I had a WIFI problem with this new update as well as some other stuff...emailed HTC and within an hour got this reply. Worked for me so hope this helps


Dear Neil, Thanks for your email, it seems this happens on a very rare few phones, and the fix seems to be to perform a 'Hard Reset' once or even twice. So, I would be grateful if you would go through the procedure below and see is this works. Turn the power off. Hold the Volume Down button Press and release the Power button You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock Select Clear Storage by pressing the Volume Down button Press and release the Power button Now simply confirm your decision: Volume Up for YES and Volume Down for NO If you selected YES, all data including third-party applications will be deleted from the HTC Desire. Once the wipe is complete, the phone will reboot to its factory fresh state. Many thanks Jason. HTC
 
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