Root warranty repair

zacspeed · Dec 7, 2010

My rooted heroes screen has started having the unresponsive bottom of screen problem

Stupid question I know - but if I send it back for repair, will they touch it as it's been rooted & running a custom ROM?
If not, can I un-root & revert to the stock ROM? :thinking:

SUroot · Dec 7, 2010

This is the digitiser. If it is still under warranty, you can send it off. If not, you can buy them on ebay and get them fitted bya phone shop (as I did).

If you want to return to stock, you need a Hero RUU (Rom Upgrade Utility).

Was it branded originally? All RUU's for the Hero are here:

Index of /shipped/Hero/

Basically if you have a sense rom, connect to HTC Sync and run the RUU from your PC. If it is AOSP, connect in fastboot and run from PC.

Sometimes an RUU will only run if the software version of android is lower than the RUU's. If yours is not, you may need to find a really old custom rom to flash first.

Hope this helps.

zacspeed · Dec 8, 2010

Thanks mate - I ran the RUU & it worked

Off back to HTC she goes

zacspeed · Dec 8, 2010

Before I ship it off, is there any way they can tell if it's been rooted (or I can tell if it's been un-rooted correctly)?
Sorry for all the stoopid questions

Slug · Dec 8, 2010

Not afaik.... the RUU update overwrites everything on the device including the recovery image so to all intents and purposes it's factory-fresh. The update itself is unlikely to be queried as it's an obvious troubleshooting step.

The only remaining giveaway would be the presence of an -ext partition on the microSD card (if you'd used an Apps2SD-enabled ROM) or other root-related apps/files on the card, and that's easily solved by simply omitting to return the card with the handset!

zacspeed · Dec 8, 2010

Cheers Slug, they Asked me to remove the sim & sd cards anyway LOL!

bzzzzz · Dec 8, 2010

Let us know how you get on Zac - out of interest which network are you on? Is your phone branded?

zacspeed · Dec 9, 2010

Will do mate. I'm on Orange - unbranded

SUroot · Dec 9, 2010

zacspeed said:
Will do mate. I'm on Orange - unbranded

You HAVE to unbrand the orange branded ones anyway

bzzzzz · Dec 10, 2010

I don't think I know what branded means. :eek:

I thought it meant that it has a little picture of the orange logo on the back which mine does.

SUroot · Dec 10, 2010

It means that the ROM is an orange rom. Maybe some orange apps, splash screen etc...

Root warranty repair

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