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Help Exchange Wifi and 3G problem

dest

Newbie
Jun 5, 2010
23
13
I don't really expect this thread to produce a fix for the issue, but I figure I should document the problem for anyone else that is having the same issue in the future, and finds this in a google search.

My problem is very consistent. My Exchange push email will work fine all day at work on wifi. I'll go home (wifi at work, 3g on the drive home, wifi at home) and the push email will still work fine.

Something happens overnight, or in the morning that causes my Epic to stop syncing email. Every morning when I get to work, I'll have to reboot my phone, and\or keep manually syncing the phone to get all my overnight\early morning mail delivered and to get the mail to flow again. I recently decided to try a new email app, as I'm aware that the stock Samsung exchange app has it's issues, so I switched to Moxier. The first morning of using Moxier, I woke up, and all my overnight mail had been delivered, I thought my problem was going to be fixed. It wasn't. I got to work and sent myself a test email, and waited and waited. I didn't have to reboot this time, I just turned the wifi off and on and kept manually syncing, and it finally came through.

But once again, now that the mail is working, it will work the rest of the day until the next morning, when it is going to end up having the same issue.

Also, I've tried leaving the wifi turned off entirely, and my email works great. Overnight, in the morning, everything. No wifi = fast email. Wifi = overnight timeouts, morning reboots. I would just leave the wifi off all the time, except that full time 3G is a battery drain. I shouldn't have to disable one of the main features of the phone, to get another main and very important feature to work consistently.

This guy had almost the same problem as me http://androidforums.com/htc-desire/68472-exchange-doesnt-like-changing-between-wifi-3g.html

I had the Evo before this, and didn't experience any of these issues. Also worth noting is that when I get to work in the morning, the Epic usually fails when it tries to auto connect to the wifi. I have to go in to the settings, and manually reconnect, which it then does fine, and stays connected the rest of the day.

While the 2 problems (1. overnight timeout, 2. work morning reboot) seem to be related, Moxier fixed the overnight timeout, so that may have been a separate problem caused by the Samsung stock email app. Having to manually sync\reboot the phone when I get to work could be something else entirely that just appeared to correlate with problem #1. Or they could be completely related. Who knows.

I'm hoping that this is just a weird quirk the Epic has running 2.1, and that the Froyo update will fix whatever bug is causing this behavior. If not, email reliability is extremely important, and as much as I love the platform, I'll have to go back to a Blackberry. Email delivery, on time, 100% of the time is more important to me than any number of great apps.
 
Update: I deleted my work wifi access point yesterday, and my email worked fine all last night on my home wifi, and still worked this morning when I came to work on 3G.

I guess it has something to do with the wifi at my work. Not having wifi at work isn't the best solution, but I can live with it for now.
 
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Just an FYI, since I've deleted my work's wifi point from my phone, the Epic is now an email machine. I haven't had a single problem since. It's getting mail as fast as my coworkers blackberry's, and even faster than Outlook on my desktop.

I can't believe I put up with it as long as I did, and it was such a simple fix. I've gone from being on the verge of going back to a blackberry, to now loving my phone.

If anyone is having exchange mail delivery issues, completely disable wifi for a day or two, and see if it get's any better. And also switch from the default samsung mail client to Moxier, Touchdown, or anything else.
 
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My phone is also a bit problematic going from Wi-Fi to Wi-Fi. For some reason, when it hangs, I have to either reboot the phone or remove the setting completely before it will start functioning again. Disabling Wi-Fi also solves the problem as the phone resorts back to 3G. The problem persists in 2.1 and 2.2 DK28. I have Cisco access points at work and a DD-WRT router at home.
 
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