Help Fascinate all of a sudden stopped connecting to my Mac.

DearPrudence · Feb 1, 2011

I went to add music to my Fascinate the other day from my Mac, mounted it when I connected the USB, and it showed up on my Mac as a Verizon Mobile disk instead of the regular white square icon that Macs show when something is connected. Of course Mac then said that it can't read the disk, I tried ejecting it and ignoring it, I did a soft reset, I plugged and unplugged, I checked the Debug mode from USB settings, and I have Mass Storage selected. Nothing is working. I can't access my SD card at ALL from my Mac and I'm getting very angry :mad:

In other news, it's also not receiving all of my calls (I just get a voicemail notification if they leave one) and it deleted my music from itself a few weeks ago but somehow not my pictures. I'm not sure if they're related but I'm about to lose it.

mdram · Feb 1, 2011

this is what worked for me on a pc, give it a try

usb debugging
settings>applications>development

first make sure its off
then go into
settings>mass storage and set it to mass storage
then go back and turn debugging on

this should allow it to mount.
worked for me

DearPrudence · Feb 1, 2011

Naa, I already tried that. On my phone it brings up a red triangle icon with an exclamation point in it that says "Select to disable USB Debugging" along with the regular "Mount/Don't Mount" option. I click Mount, it doesn't mount to my Mac even after letting it sit for quite some time, and then Mac pops up with "Disk Insertion: The disk you inserted was not readable by this computer." Then lets me select Initialize, Ignore, or Eject. The Verizon Mobile disk icon doesn't pop up on my Mac though doing this, instead, absolutely nothing happens.

gonzo143 · Feb 1, 2011

I can't get it to mount either. I haven't tried it since the update, it was working before then. :mad:

thx MDRAM working now!

mandirae16 · Feb 2, 2011

Haven't been able to connect mine to my Mac either since the update. Seems windows users have found a way around it, but no luck for any of us Apples.....I've been having so many problems with this phone after the update I'm wondering if I should use my upgrade for something else soon....(and no, I'm not refering to the iPhone)

DearPrudence · Feb 3, 2011

Verizon said to do a hard reset. I do NOT want to do that and lose everything, that's a pain in the a**. There's GOT to be a way to fix this before taking such a drastic measure.

jbirdsf · Feb 3, 2011

ornery_hipster said:
Verizon said to do a hard reset. I do NOT want to do that and lose everything, that's a pain in the a**. There's GOT to be a way to fix this before taking such a drastic measure.

I bought an external sd card reader and have to take the card out of the phone to mount it. It kinda sucks but it works and if you bitch to Verizon about the issue they should give you a $25 credit. The card reader cost me $7.99 so I'm actually up about $16. Still hoping for fix on the latest update!

DearPrudence · Feb 9, 2011

I tried using a card reader once and it made me reformat the SD card when I put it back in my Fascinate. Luckily I had saved all of my pictures already. This time I don't have my new pictures saved and sending them to my Mac via Bluetooth doesn't transfer them in high quality so I'm pretty weary of using another card reader. I just want my pictures, mostly! I don't mind resetting anything *as much* if I can get my pictures first.

Any other ideas? Settings? Reasons?

DearPrudence · Feb 9, 2011

On a more positive light, I'm receiving calls now.

DearPrudence · Feb 10, 2011

I'm still having zero luck connecting to my Mac but I did find this app for $1.25 that lets you access your phone files online dooblou: WiFi File Explorer

Not quite as easy as just dragging and dropping with USB but at least I got my full size/quality photos so I can do a reset if I decide to.

Now if I can just find a program to back up my app data (like Angry Birds progress), then I'll be good to go for a reset =) Any suggestions?

Or suggestions for another helpful Android forum?

Gnomad · Feb 10, 2011

To mount to a Mac follow these steps:
First open Terminal, then type in "gpt show /dev/disk1" without the quotes. Plug in your phone, go through the steps to get to the point that you get Disk insertion error. Select "Ignore" then unmount the card then remount it. Then in the Terminal hit Enter to run the "gpt show /dev/disk1 command". You may have to run the command more than once. It should recognize your card at that point. Depending on your Mac setup the disk may be something other than /dev/disk1, so you may have to try possibly up to /dev/disk5.

DearPrudence · Feb 10, 2011

I tried that several times for each, 1-5 and I kept getting:

Mac:~ Cierra$ gpt show / dev/disk1
gpt show: unable to open device '/': Is a directory
gpt show: unable to open device 'dev/disk1': No such file or directory

It did make my phone screen flicker but nothing happened. I even factory reset my phone and I'm still having no luck. And I lost my Angry Birds progress =(

Gnomad · Feb 11, 2011

ornery_hipster said:
Mac:~ Cierra$ gpt show / dev/disk1
gpt show: unable to open device '/': Is a directory
gpt show: unable to open device 'dev/disk1': No such file or directory
=(

If you copied and pasted that from your terminal then you are making a couple of mistakes. gpt show /dev/disk1 make sure there is no space between / and dev
The second you did not put the preceding / before dev
Again this is assuming you copied and pasted from terminal.
If when you get to the Disk insertion error, you select "Initialize" the Disk Utility will open and you can find the disk number. Keep trying, this works every time if done correctly.

DearPrudence · Feb 11, 2011

Aaaaaaah, okay. I was reading the reply from my email and it split it to the next line right at "gpt show /" so that's where my space came from. I'll try again! Fingers crossed!

DearPrudence · Feb 11, 2011

Alright, I tried again and got something slightly different after trying 1-5:

Mac:~ Cierra$ gpt show /dev/disk2
gpt show: unable to open device '/dev/disk2': Input/output error

1, 3, 4, 5 say:
Mac:~ Cierra$ gpt show /dev/disk1
gpt show: unable to open device '/dev/disk1': No such file or directory

I copied that straight from the terminal. Did I do that right? I'll tell you the steps I did because I'm running into a bit of a wall for the unmount/remount part.

1. Plug it in, Verizon Mobile disc shows immediately. I "eject" it.
2. I hit Mount on my phone
3. Initialize, Ignore, Eject show up on Mac. I click Ignore.
4. THEN! To unmount my card, I have to select "Turn off Storage" on my phone, then Unmount (I can't unmount it while it's plugged in.)
5. I exit out of the SD card options (I'm assuming it mounts itself when I do that because there's no "remount" option or anything.
6. I click Enter in the terminal and I get the messages I copy/pasted above.

Once I do the Turn off storage/unmount, my phone has no more options for USB from the pull down menu, it's JUST in charge mode. In order for my phone to show any signs of sending connection messages to Mac, I'd have to unplug my phone, at which point the Verizon Mobile fiasco starts again.

DearPrudence · Feb 11, 2011

OH MY GOOOOOOOD! IT WORKED! I kept trying and finally for some reason it didn't make me hit the "turn off storage" which was pretty much ending the sequence and made me start all over. I did it and I got "Invalid argument", something new! So I tried again and a whole bunch of numbers and MER showed up and now it wooooorks!

DearPrudence · Feb 11, 2011

So I unplugged and replugged to see if it would recognize it automatically from now on and once again, that f***ing Verizon Mobile disc showed up so I repeated and repeated in the terminal and it eventually worked. Surely I won't have to use the terminal every time I want to connect to Mac, will I?

Gnomad · Feb 11, 2011

Yeah, for now until Verizon fixes this you will need to do it every time you connect it to your Mac.

PSkeptic · Feb 11, 2011

So, I guess not everything "Just works" on a Mac? I can mount it on Linux w/no driver install; and on Windows after installing the driver package.

Gnomad · Feb 11, 2011

PSkeptic said:
So, I guess not everything "Just works" on a Mac? I can mount it on Linux w/no driver install; and on Windows after installing the driver package.

It did "just work on a Mac" until Verizon updated and broke it.

DearPrudence · Feb 11, 2011

Gnomad said:
Yeah, for now until Verizon fixes this you will need to do it every time you connect it to your Mac.

Awww, laaaaaaaaaaaame. Well thanks so much for your help! I'm putting music on it as we speak =) I was beginning to lose hope, so I'm glad I can stop holding a grudge against my phone again!

PSkeptic · Feb 11, 2011

Gnomad said:
It did "just work on a Mac" until Verizon updated and broke it.

Meh... But, now it appears it doesn't "Just Work"... It never stopped "Just work"ing on my *nix box

PS It's just a friendly jibe here

DearPrudence · Feb 11, 2011

PSkeptic said:
So, I guess not everything "Just works" on a Mac? I can mount it on Linux w/no driver install; and on Windows after installing the driver package.

My phone DID "just work" on my Mac, also my husband's DroidX works perfectly. We didn't have to do anything weird at all, it just connected without a problem. Then my phone started being weird, what with the deleting music from itself, being super slow, and not receiving calls, so I'm fully blaming my phone, not my Mac.

DearPrudence · Feb 14, 2011

Again, thanks so much for the help. It's really ******ed that I have to plug/unplug, mount/unmount, copy/paste/repeat a million times, but at least I found a solution that works eventually. Thanks thanks thanks!

Gnomad · Feb 14, 2011

To make it a little easier you can open AppleScript Editor from your Utilities folder on your Mac. Type in do shell script "gpt show /dev/disk1" with quotes. Then click on "File" then "Save as" , change the name from "untitled" to something you like then change the File Format to application. Save it to your desktop. From then on when you get to the disk read error, unmount then remount and then double click the app on your desktop, if it does not mount then double click it again. This will save you from having to open terminal and typing in the gpt command every time.

Help Fascinate all of a sudden stopped connecting to my Mac.

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