I spoke to an advance tech support guy at Verizon today because I have had a minimum of 10+ random reboots already today. He said that Verizon is well aware of the issue and thats the reason you get "We are experiencing heavier call volume than normal" when you call in. He said that from what they have seen it seems to be area specific and they are building a database of everybody who is calling in to track down the problem ASAP.
He said that he has taken hundreds of calls this weekend alone, and the database he has from just his calls alone are showing a pattern of specific areas so Verizon engineers are leaning towards that angle.
FWIW, I know it's coming from a rep, but he was very knowledgeable, and he was the 3rd tier tech support. The first two reps said that I needed to speak to advanced tech because of the known reboot issue. He also told me that if I think it would help to do a factory reset, then chuckled and said it most likely won't help and will go back to having issues within a day or two. He said hopefully they will get a OTA fix out ASAP because this has been the majority of all the calls he has taken for the past 3 days.
He said that he has taken hundreds of calls this weekend alone, and the database he has from just his calls alone are showing a pattern of specific areas so Verizon engineers are leaning towards that angle.
FWIW, I know it's coming from a rep, but he was very knowledgeable, and he was the 3rd tier tech support. The first two reps said that I needed to speak to advanced tech because of the known reboot issue. He also told me that if I think it would help to do a factory reset, then chuckled and said it most likely won't help and will go back to having issues within a day or two. He said hopefully they will get a OTA fix out ASAP because this has been the majority of all the calls he has taken for the past 3 days.