Help "Certified, Like New" is a joke

jmz768 said:

Even though it's well known that the cause of the reboots are software related, I figured I'd try for a replacement hoping that the update hadn't been applied as I never had the problem prior to installing it.

First phone arrives and appears to be in like new condition. There were no scratches anywhere to be found. Put the battery in, turned it on and found the worst light leakage imaginable. I used to think that people were being picky returning phones for a little light leakage but after seeing how bad it can be, I don't blame them at all

Second phone arrives and the first thing I do is check for light leakage. This one is almost perfect with only the slightest hint of leakage. Not a problem so far. Checked for scratches and again, phone passes with flying colors. Then I happen to press on the small piece that runs across the bottom of the screen and the whole thing moved. Compared it to my current phone to find that mine was rock solid. Then I happen to notice that the little "void" sticker on the screw under the battery cover is missing.

Also, the second replacement already had the update applied. I can't fault Verizon for this but thought I'd mention it in case people are assuming that a replacement won't have the most recent updates.

So after trying two replacements, I give up and will wait out a software update to fix the rebooting issues. What annoys me most is that Verizon doesn't appear to have a good system in place and are basically recycling phones from people who have complained about certain issues hoping that the next person who receives it won't complain.

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Yeahha said:

Yeah, I read somewhere that the inspections for refirb phones with Verizon consists of a 60 second inspection for each phone. I try my best to keep the original phone I purchase as there is no telling what a replacement will bring.

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