Are any of us eligible to upgrade...

CrazyTechnoBoy · Jun 19, 2011

I don't think it's been mentioned, but I'll go ahead and say it.

Well, the other day, I was watching TV, when all of a sudden, I get a call from a number I don't recognize, but I still answer. It turns out to be RadioShack, and they're informing me that I am eligible for an upgrade, but the weird thing is that I bought my Evo on the 26 of June. So I have two questions here:
1) Do you think this was really RadioShack?
2) Will I really be eligible for the $199 price?

RichboyJhae · Jun 19, 2011

So after the premier split my account still remained gold status, and I want to buy and EVO 3D on the primary line which is fully eligible and on another subordinate line that'll be fully eligible this October(150$ discount) . You guys think ill be able to get it bumped up to full eligibility in time for the 3d, seeing as that it'll be fully eligible in October? I've seen that it worked for people calling that had been ranked down to Sprint premier silver but I don't know it'll work for us that are still gold.

bad1550 · Jun 19, 2011

Groty said:
This number worked!!!! The guy was extremely helpful, switching me back to primary, that was the issue. He looked at how long I've been with them and he immediately went to making the change for me. No questions asked!

Ditto!

dylan88 · Jun 20, 2011

can someone help me? i am a premiere silver customer on a family plan. i bought my 4G on the release day last year. i went to the sprint store today to see if i could get the 1 year upgrade and they said no. they did say i have a $75 discount on my line, so if i wanted to upgrade to the 3D this friday, it would be $500 something, and i could trade in my 4G for an extra $100 something off. so it would be $300 something total. which i think is complete horse****. is there anything i can do to get my 1 year upgrade back? i read that link posted above but i just skimmed through, so i will go read that fully, but is there anything else? i really want to be able to get this phone.

sikclown · Jun 20, 2011

dylan88 said:
can someone help me? i am a premiere silver customer on a family plan. i bought my 4G on the release day last year. i went to the sprint store today to see if i could get the 1 year upgrade and they said no. they did say i have a $75 discount on my line, so if i wanted to upgrade to the 3D this friday, it would be $500 something, and i could trade in my 4G for an extra $100 something off. so it would be $300 something total. which i think is complete horse****. is there anything i can do to get my 1 year upgrade back? i read that link posted above but i just skimmed through, so i will go read that fully, but is there anything else? i really want to be able to get this phone.

You can only get the Upgrade Override if yours is the main line on the family plan.

dylan88 · Jun 20, 2011

sikclown said:
You can only get the Upgrade Override if yours is the main line on the family plan.

is there anywhere on my online sprint account where i can see which line is the main line?

EDIT:
nvm i found it. its not the primary line

so does that mean its hopeless?

sikclown · Jun 20, 2011

dylan88 said:
is there anywhere on my online sprint account where i can see which line is the main line?

Not that I know of. I would make a quick call to Sprint to find out. Or who set up your account? Whoever set it up is the main line.

dylan88 · Jun 20, 2011

sikclown said:
Not that I know of. I would make a quick call to Sprint to find out. Or who set up your account? Whoever set it up is the main line.

my mom is the primary line. i found it on the online bill. so does that mean i am hopeless?

PyroSporker · Jun 20, 2011

dylan88 said:
my mom is the primary line. i found it on the online bill. so does that mean i am hopeless?

Hey Dylan. Long time no see. They can switch your line to the Primary/main status but it supposedly takes till the next billing cycle to take effect. I had them put a note on my account so I'm going to try to get my Evo 3D on the 24th but they told me I might have to wait till July 1st when our billing cycle resets. I used the Sprint forums and online chat tool. I hate calling Sprint and going through the hassle, but they might be able to help you better than I found

dylan88 · Jun 20, 2011

PyroSporker said:
Hey Dylan. Long time no see. They can switch your line to the Primary/main status but it supposedly takes till the next billing cycle to take effect. I'm going to try to get mine on the 24th but they told me I might have to wait till July 1st when our billing cycle resets.

good times lol. i might just have to wait until july 1 then...

sikclown · Jun 20, 2011

dylan88 said:
my mom is the primary line. i found it on the online bill. so does that mean i am hopeless?

PyroSporker said:
Hey Dylan. Long time no see. They can switch your line to the Primary/main status but it supposedly takes till the next billing cycle to take effect. I'm going to try to get mine on the 24th but they told me I might have to wait till July 1st when our billing cycle resets.

Or if you get the primary line an upgrade just order online and when the phone comes in activate it on your line. I do it all the time. I have 20 lines and some have upgrades at different times. All phones ordered from Sprint.com ship not activated so when it comes in just log in online and activate a new phone on your line. Worse case scenario (happened to me once) it will require you to call Sprint but that only takes a few minutes. Bu remember you will be taking the main lines upgrade.

dylan88 · Jun 20, 2011

sikclown said:
Or if you get the primary line an upgrade just order online and when the phone comes in activate it on your line. I do it all the time. I have 20 lines and some have upgrades at different times. All phones ordered from Sprint.com ship not activated so when it comes in just log in online and activate a new phone on your line. Worse case scenario (happened to me once) it will require you to call Sprint but that only takes a few minutes. Bu remember you will be taking the main lines upgrade.

thanks for the tip but wouldnt work for me. my mom (primary line) just upgraded to the shift a few months back. so there is no upgrade on that line.

BUT, my sister has a $150 discount on her line in 11 days according to sprint. could i use that upgrade and just activate the phone on my line?

sikclown · Jun 20, 2011

dylan88 said:
thanks for the tip but wouldnt work for me. my mom (primary line) just upgraded to the shift a few months back. so there is no upgrade on that line.

BUT, my sister has a $150 discount on her line in 11 days according to sprint. could i use that upgrade and just activate the phone on my line?

Yup any upgrade on the account works.

dylan88 · Jun 20, 2011

sikclown said:
Yup any upgrade on the account works.

ok great. so in 11 days when the upgrade is available, i order the phone online using the $150 discount, and just activate it on my line when i get it? is it really that simple? and the total cost would be the $199 price?

PyroSporker · Jun 20, 2011

dylan88 said:
ok great. so in 11 days when the upgrade is available, i order the phone online using the $150 discount, and just activate it on my line when i get it? is it really that simple? and the total cost would be the $199 price?

I wish I would have known about this before I switched the Primary line around on our account - although in my defense the Premiere early sale was announced after I switched things around. I wasn't even thinking of getting it online or through Sprint until they announced the early sale.

What about the hands free activation process that new phones like the Evo 4G goes through? Does that mess things up at all?

sikclown · Jun 20, 2011

dylan88 said:
ok great. so in 11 days when the upgrade is available, i order the phone online using the $150 discount, and just activate it on my line when i get it? is it really that simple? and the total cost would be the $199 price?

PyroSporker said:
I wish I would have known about this before I switched the Primary line around on our account - although in my defense the Premiere early sale was announced after I switched things around. I wasn't even thinking of getting it online or through Sprint until they announced the early sale.

What about the hands free activation process that new phones like the Evo 4G goes through? Does that mess things up at all?

Ok so here is the process. Order the phone with the number that has the upgrade. When it arrives DO NOT turn it on. Instead log in to your account, manage your device, and activate a new phone. Make sure you are managing your number when the screen shows the old phone or phone you are upgrading. Enter in the ESN or MSID Hex or Dec (whatever they ask for) for the new phone. Click activate and be patient. It could take a minute or a few minutes depending on their system. Then it will tell you that you are activated and to turn your phone on. Then your phone's Hands Free Activation does it's network provisioning magic. You can only do this if you buy it online or somehow get a phone unactivated from a store (which they won't do).

some.devil · Jun 21, 2011

rivera02 said:
I signed up with Sprint on evo launch day last year. I sent an email to sprintcares asking why I never got to take advantage of the yearly upgrade. They emailed me back asking for my pin, then after I sent it they sent me another email saying I now have a full upgrade as of june 1st. Couldn't have been more painless.

I just did this over chat and eligible for the online price

Now I have a full upgrade available with a new 2-year contract.

cobalt · Jun 21, 2011

sikclown said:
Ok so here is the process. [...] You can only do this if you buy it online or somehow get a phone unactivated from a store (which they won't do).

Thanks a million for detailed instructions. I would have messed it up without these.

FYI, I've had my local corporate store do an upgrade using a different line's discount. I'm not saying they'll sell you an unactivated phone to do the process as you described, I'm just pointing out they can probably make it happen one way or another. (They may be temporarily swapping numbers or something, didn't quite catch the details.)

sikclown · Jun 21, 2011

cobalt said:
Thanks a million for detailed instructions. I would have messed it up without these.

FYI, I've had my local corporate store do an upgrade using a different line's discount. I'm not saying they'll sell you an unactivated phone to do the process as you described, I'm just pointing out they can probably make it happen one way or another. (They may be temporarily swapping numbers or something, didn't quite catch the details.)

You are very welcome. Yeah they can do something similar in store but it is a number swap or an ESN swap. Alot of people did that last year with the Evo and quite a few of them ran into a nightmare with it. It just isn't as easy and painless. Again as I pointed out the worse case with the method I outlined is you have to go ahead and call CS to activate it which is pretty painless as well. Sprint has gotten really good at it.

cobalt · Jun 21, 2011

sikclown said:
Sprint has gotten really good at it.

Yeah, I don't see why they don't just give you 1 upgrade per plan per year and one per 2 years for the other lines. This current complexity and its side-effects seems like an additional headache for both their customers and their reps. But hey, as long as it works out one way or another, I can't complain too much. I just feel guilty when I try it, as if I'm trying to work the system (instead of just working around the system).

Are any of us eligible to upgrade...

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