Help System Crash

wibbly · Jun 12, 2011

wibbly said:
I decided to get a Desire S and decided to keep it in the end :-S Had a few crashes... All I've seen are spontaneous and when the phone is moving in and out of coverage...

UPDATE: My 'Disaster S' is now with HTC for repair/replacement. Not good. Will report back what they manage to do if I ever get it back, that is. Only found this after it had gone back...

HTC's UK repair centre suffering long delays, confusion ? The Register

:-(

qwerty100 · Jun 12, 2011

My Wife has a Desire S and is also seeing the crashes, Its from CarPhoneWarehouse, unlocked, with practically no apps installed, just the standard Maps, streetview, Mail etc, but updates to these are installed.

Occasionally you'll hear the twinkly boot up tune and the phone has rebooted. Shes on Software Version 1.28.401.1. It would be interesting for those that send their units back for service, are they returned with a later version??

After months of perfect use, I was suddenly getting daily crashes following the latest official Gingerbread update on my Desire HD. In this case I had to remove battery to get it going each time, so I eventually jumped ship and installed cyanogen rom, which is fast and really stable (2 weeks perfect use so far)

Perhaps there is something up with the 2.3.3 (Desire S has this version of android) update HTC is rolling out over its devices.....?

At least if the crash reporting is actually working, then the engineering teams should be actually aware of the issues and frequency. Id encourage to send the data to HTC after every crash.

AAmbal · Jun 14, 2011

sneak said:
Yep this is happening to me as well. The phone randomly reboots once or twice every couple of days. Very annoying. It seems this a continual problem with HTC handsets, and they refuse to even acknowledge it, let alone provide a fix. If this was the iphone, it would be all over the news.

Does anyone know possible fixes? (Other than a factory reset, which I've done already..)

i have the same problem my HTC desire s has been rebooting at least once a day, i have reported it to the supplier and the advice is to repair but, i don't want to my phone to be repaired or opened for the because it just a 3 weeks old, the coverage of replacement is 7 days, could any one can give me advice what should i do? thanks

Clairex · Jun 14, 2011

3rd Desire S now, had a system crash 5 minutes after I received the replacement, after 3 weeks thought it wouldn't happen again. Unfortuently last sunday and last night had a system crash.
Contacted HTC today, they said the issued hadn't been raised with them and they were unsure why the system crashes happened to all 3 of the phones I have now had. Even though the guy was quite helpfully and asked a few collegues for their thoughts, they still came back and said they didn't know what the problem was.

Advised I carry out a factory reset (as I did with the first 2 phones), will try this although am certain the crashes will start again.
Hoping the next system update will resolve this issued, anyone have an idea on when this might happen??

sharky12 · Jun 16, 2011

I have had two HTC Desire S and they both had system crashes (about every 1-2 days). I did a hard reset and the same problem persisted. Maybe some days it can take 3 days to crash. I have called HTC twice, and each time they told me that they never heard of this problem. They are either liers or their support teams have no clue what they are doing. I hope that HTC fixes this problem with a software fix and redeems itself

wibbly · Jun 17, 2011

wibbly said:
UPDATE: My 'Disaster S' is now with HTC for repair/replacement. Not good. Will report back what they manage to do if I ever get it back, that is. Only found this after it had gone back...

HTC's UK repair centre suffering long delays, confusion ? The Register

:-(

Got it back Tues (it was ready last Fri). Motherboard replaced. So far so good... fingers crossed...

Y_B · Jun 28, 2011

So im still on my 3rd Desire S...it was still crashing. :mad:

So i figured it might be my 3 year old Sim card....so i goes back to Phones 4 U and i get a replacement Sim.

Phones still crashing.

Its done it twice today when opening / writing text messages using the default text message app.

The ONLY apps i have are:

FML
Astro
BBC news
IMDB
Speedtest
Smooth calendar

It was still crashing with stock apps.

Theres no doubt about it, the version of 2.3.3 just cannot run stable on the hardware. There will be no updates from HTC.

I am now trapped in a contract with 22 months left with a faulty phone, HTC and Phones 4 U do not care so i doubt o2 will care either.

Only choice left is to install a 3rd party ROM on it in the hope that it is more stable than the stock POS OS. :confused

notebook · Jun 28, 2011

@Y_B

The last I heard, HTC said they hadn't ruled out a release of a version of Sense 3 (the 3D version) for the Desire S. However, there are custom ROMs for the Desire S that use Sense 3, as well as other UIs.

Some put down its predecessor's (the Desire) crashes to a heat issue, e.g. when the CPU heats up due to the amount of processing it's doing. There are a few videos on YouTube of this, for example, when the phone is using 3G for internet browsing, rather than wifi. These videos suggest a hardware issue, although that's not the only reason a phone can crash. People who sent their Desire to HTC to be repaired got the motherboard replaced and this appears to have solved that particular problem.

You might find using something like 'OS Monitor' useful to record problems on your HTC to take back to Phones4U if you want to try again for another phone.

What is the Software number (ROM version) of your phone? Mine is 1.31.61.2 (Orange). I've not had any crashes.

Y_B · Jun 29, 2011

notebook said:
@Y_B

The last I heard, HTC said they hadn't ruled out a release of a version of Sense 3 (the 3D version) for the Desire S. However, there are custom ROMs for the Desire S that use Sense 3, as well as other UIs.

Some put down its predecessor's (the Desire) crashes to a heat issue, e.g. when the CPU heats up due to the amount of processing it's doing. There are a few videos on YouTube of this, for example, when the phone is using 3G for internet browsing, rather than wifi. These videos suggest a hardware issue, although that's not the only reason a phone can crash. People who sent their Desire to HTC to be repaired got the motherboard replaced and this appears to have solved that particular problem.

You might find using something like 'OS Monitor' useful to record problems on your HTC to take back to Phones4U if you want to try again for another phone.

What is the Software number (ROM version) of your phone? Mine is 1.31.61.2 (Orange). I've not had any crashes.

Im on o2 with 1.28.401.1

So you seem to have a slightly 'newer' ROM on yours then? probably would explain why yours works and mine is about as useful as a chocolate fireguard

The first Desire S i had though was much worse, crashed at least 6 times a day.

notebook · Jun 29, 2011

I'm not sure if it's necessarily a newer ROM, it could be just different with all of whatever Orange has added to it. Perhaps there's something that O2 has added to the ROM (or taken away) which is causing your problem - I don't know. It'd be interesting to see which carriers and ROMs others are using that are causing this problem.

davegee · Jun 30, 2011

no crashes here either,im box stock with a few apps installed and some music,im on virgin mobile uk.

android 2.3.3
sense 2.1
kernel: 2.6.35.10 dated march 17th
software: 1.31.351.2

fbj · Jul 28, 2011

My desire S also randomly restarts.
Always happens during (or shortly after) a phone call.

I have software1.47.401.4

rosco1712 · Jul 28, 2011

Had my Desire S for about 2 weeks now, it crashed once after about 5 days, hasn't done it since(fingers crossed) and seems to be running fine. My handset is unbranded with software 1.28.401.1 and I'm on the T-Mobile network. Had lots of issues with original Desire, had 3 motherboard replacements and was still knackered, HTC replaced it with Desire S. I've got quite a few Apps installed (approx 35) some on memory card, some on phone.
When mine rebooted it was in my pocket, doing nothing. If Desire HD is also doing it, I think it is more likely to be a software issue with Gingerbread.

davegee · Jul 29, 2011

touchwood not had any problems with desire s,had phone about a month now,tons of apps installed and not 1 glitch i can think of

checked for software updates and none available,on virgin uk

still on:
software 1.31.351.2
kernal 2.65.35.10

Alex'87 · Sep 24, 2011

Apologies for digging up an old thread, but i thought it made more sense than creating a new one on the same topic.

My Desire S crashed yesterday - i had just made a phone call, hung up, and went to turn my phone off (as my signal had oddly dropped to 0) - selected the "power off" option, as normal, and it turned off. However, when i then tried to turn it back on, pressing the power button as normal to turn it on just made the phone vibrate very slightly. It then turned on of it's own accord, so tried to power it down again, but had essentially lost control of the phone's functionality by then - it restarted itself again, i think, and then told me it had recovered from a serious crash.

I'm on Gingerbread 2.3, haven't downloaded anything dodgy that i'm aware of, and haven't rooted. This is the first and only issue i've had with the phone in over a month of constant usage since i bought it.

Should i be worried, or is it just one of those things to keep an eye on and report if it starts happening regularly?

smileyhappy · Sep 28, 2011

Alex'87 said:
Apologies for digging up an old thread, but i thought it made more sense than creating a new one on the same topic.

My Desire S crashed yesterday - i had just made a phone call, hung up, and went to turn my phone off (as my signal had oddly dropped to 0) - selected the "power off" option, as normal, and it turned off. However, when i then tried to turn it back on, pressing the power button as normal to turn it on just made the phone vibrate very slightly. It then turned on of it's own accord, so tried to power it down again, but had essentially lost control of the phone's functionality by then - it restarted itself again, i think, and then told me it had recovered from a serious crash.

I'm on Gingerbread 2.3, haven't downloaded anything dodgy that i'm aware of, and haven't rooted. This is the first and only issue i've had with the phone in over a month of constant usage since i bought it.

Should i be worried, or is it just one of those things to keep an eye on and report if it starts happening regularly?

I got my Desire S 4 days ago, and from the day after I got it, it was crashing and I was getting the 'abnormal reset, do you want to tell HTC' message. Also just looked now and the message 'com.htc.bg has stopped unexpectedly. Please tell HTC about this problem. To help HTC improve com.htc.bg select 'Tell HTC' to send an error to HTC'.

Pretty fed up tbh- its a great phone but I'm not sure it's worth keeping if its so buggy. I assume HTC aren't going to release a fix judging by the date of some of the posts on this thread- they would have done by now if they were going to.

Just signed up for a 24 month contract and don't want a phone that doesn't work for that long. Went back to the Vodafone shop today and they agreed to exchange for another Desire S but they had none in stock, so have to wait. Hopefully that one will work better, but I doubt it... Not sure what to do in that case.

wibbly · Sep 28, 2011

smileyhappy said:
I got my Desire S 4 days ago, and from the day after I got it, it was crashing and I was getting the 'abnormal reset, do you want to tell HTC' message. Also just looked now and the message 'com.htc.bg has stopped unexpectedly. Please tell HTC about this problem. To help HTC improve com.htc.bg select 'Tell HTC' to send an error to HTC'.

Pretty fed up tbh- its a great phone but I'm not sure it's worth keeping if its so buggy. I assume HTC aren't going to release a fix judging by the date of some of the posts on this thread- they would have done by now if they were going to.

Just signed up for a 24 month contract and don't want a phone that doesn't work for that long. Went back to the Vodafone shop today and they agreed to exchange for another Desire S but they had none in stock, so have to wait. Hopefully that one will work better, but I doubt it... Not sure what to do in that case.

I share your pain. Mine started off horribly unpredictable and unreliable. Suddenly I've got almost 27 days out of it without even feeling to need to restart it. I wish I knew what I'd done to 'cause' this. LOL. I have started avoiding most of the HTC authored widgets and currently favour the Gingerbread keyboard I downloaded from the market. No idea if this is related...

I still get an occasional force close. But other weirdness has gone away - for now...

sonic777 · Sep 29, 2011

I started facing screen freeze and hanging of the phone. I removed the battery and put it again it restarts fine but suddenly in between a call it hangs up again and restarted. This time it was not even fully booting.

I tried doing a hard factory reset and it survived only for a few hours. Again every time it hangs up and restarts. I literally removed and again set the battery almost 20 times in a day

I took it to the HTC authorized service centre and they informed me that it is a liquid damage since some color code was updated on the battery. I do not even remember it getting wet anytime. The lady at the counter said it could be even due to sweat and humidity entering the phone !!!!!!! They may have to replace the motherboard. The same was communicated by the HTC India helpline number too !!!!

I sit in an AC office and driver in an AC car not sure if this is an issue with the phone or the service centre is trying to make money out of this.

Has anyone faced similar issues

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