Help Problem with making/receving calls

GottWhat · Aug 24, 2011

The OTA MR5 update just automatically pushed to my phone, installing now...

da man · Aug 24, 2011

GottWhat said:
The OTA MR5 update just automatically pushed to my phone, installing now...

If you could report back in a few days onn whether if fixed the silent issue that would be great.

CrashX · Aug 24, 2011

Just force checked for updates. Bam. It's finally here.
Installing it now.

Bout time!

brushrop03 · Aug 24, 2011

Yeah i manually checked and the update is there. They have link to release notes but its not working.

mak916 · Aug 24, 2011

Just downloaded it. Hopefully this will take care of the call problem once and for all.

Richcop · Aug 24, 2011

I just updated also, please work, please work, I really like this phone

drexappeal · Aug 24, 2011

I really hope that the update fixes this issue (as well as the power off issue). Even though this issue is the only one that had become a problem, the rest of the phone has been absolutely fantastic for my needs, so if the update does in fact fix it...I think I'm set on this phone and I may even keep it for 2 years (although I might end up eating those words a year from now because I said the same thing about the EVO 4G).

Richcop · Aug 25, 2011

So far so good. No problems so far

Richcop said:
I just updated also, please work, please work, I really like this phone

BeyondMeasure · Aug 25, 2011

Hey!! I googled this issue when i got my phone last Tuesday the 16th and i started having the "Silent call" issue the next day.... then i realized it was an issue and googled it for support and found this forum... I also called Motorola/Droid tech support and haggled them about having a sense of urgency about the matter, that it was terrible promo for the company and such a new phone that IMO even with the issue seems to be a very attractive powerhouse.... I had told them various scenarios that people could face such as emergencies as to why they should make getting this issue resolved an urgent one......

So yea iv'e been lurking, i had this thread bookmarked and have been waiting till the day someone broke out about the update! I guess it's here? Im super excited!!!! LETS HOPE THIS WORKS AND SOLVES OUR ANNOYING SILENT CALL ISSUE!!!!

simcha · Aug 25, 2011

I hope this works. I'm anxious to hear. Please MoPho owners, let us know. If it works this may be my new phone in about 2 weeks.

Flipper · Aug 25, 2011

simcha said:
I hope this works. I'm anxious to hear. Please MoPho owners, let us know. If it works this may be my new phone in about 2 weeks.

Two days thus far since updating both my wife's and my phone... so far, no issues at all.

BeyondMeasure · Aug 25, 2011

Flipper said:
Two days thus far since updating both my wife's and my phone... so far, no issues at all.

Congrats sir! Im super excited about this update.. I updated last night before bed so im looking forward to a non-reboot call day! lol.....can't wait!!

drexappeal · Aug 25, 2011

Another day, still no mute call issue! And I've had more calls yesterday and today to be able to test better.

djmiked · Aug 25, 2011

drexappeal said:
Another day, still no mute call issue! And I've had more calls yesterday and today to be able to test better.

well that bites!

drexappeal · Aug 25, 2011

djmiked said:
well that bites!

Why?

djmiked · Aug 25, 2011

drexappeal said:
Why?

Oh I mistakenly thought you still HAD the issue. my bad!

StevieV1699 · Aug 25, 2011

Two days after the update and no issues. The phone seems to lag a little bit coming off the lock screen but I also went a little app crazy in the last 2 days, so that very well could be it.

drexappeal · Aug 25, 2011

djmiked said:
Oh I mistakenly thought you still HAD the issue. my bad!

Hahaha...all good. Nope, no issue at all. I never really had the issue until the past few days it started popping up more often than not. I was trying to keep track of the scenarios where it would happen (what I was doing with the phone prior, what sound volume level, etc., etc.), so I could figure out what might be causing it, but all the scenarios were different.

That's why I've been happy, so far, with the fix because I've been talking on my phone more than I had the past few days that I started to experience the issue more often. Even asking my friends if they actually answered the phone when I called and if they could hear me (which their answers were, "no, so I called you back, but it went straight to voicemail."...and it went straight to voicemail because I was restarting the phone during those scenarios).

I've been testing the phone in the morning (test calls to work phone and from work phone) and night (having friends call me while my phone is in the car dock, playing music...when I get home and take the phone off the car dock...calling them, while the phone is on vibrate mode or silent mode). More calls than my "standard" amount (I prefer emails and texts). Every call has been great.

brushrop03 · Aug 25, 2011

StevieV1699 said:
Two days after the update and no issues. The phone seems to lag a little bit coming off the lock screen but I also went a little app crazy in the last 2 days, so that very well could be it.

Nah, the update caused a delay in the response time for the screen to come on. Kinda bites...a little annoying. I also had a little lag in a couple of menus and my keyboard, but that was just fora little while. A restart fixed it. Hasn't happened again

But glad no call issues.

simcha · Aug 25, 2011

brushrop03 said:
Nah, the update caused a delay in the response time for the screen to come on. Kinda bites...a little annoying. I also had a little lag in a couple of menus and my keyboard, but that was just fora little while. A restart fixed it. Hasn't happened again

But glad no call issues.

Damn, well it's always something. Isn't it?

drexappeal · Aug 25, 2011

simcha said:
Damn, well it's always something. Isn't it?

Just need to re-start the phone (e.g. power down, power up). I had the same lag, but it's gone now.

Flipper · Aug 25, 2011

.... I've experienced one little issue two times which may be due to a hardware issue on my phone itself. While talking on my phone through my car's BT system this morning on my way to work, the BT just shut off for no apparent reason. This is the second time it's happened, with the first being yesterday morning. I'm going to closely monitor this and if it happens again, I'll likely exchange it as soon as possible since I really do like this phone.

Other than that, the phone's been great and I'm actually a bit surprised since I was coming from the EVO, I was truly a loyal HTC guy. But the 3D thing didn't really do it for me. Moreover, I really didn't think that Moto could pull it off but in my opinion, THIS phone seems like the worthy successor to the original EVO than the 3D version, except it's not a HTC device and doesn't have Sense.

drexappeal · Aug 25, 2011

Flipper said:
.... I've experienced one little issue two times which may be due to a hardware issue on my phone itself. While talking on my phone through my car's BT system this morning on my way to work, the BT just shut off for no apparent reason. This is the second time it's happened, with the first being yesterday morning. I'm going to closely monitor this and if it happens again, I'll likely exchange it as soon as possible since I really do like this phone.

Other than that, the phone's been great and I'm actually a bit surprised since I was coming from the EVO, I was truly a loyal HTC guy. But the 3D thing didn't really do it for me. Moreover, I really didn't think that Moto could pull it off but in my opinion, THIS phone seems like the worthy successor to the original EVO than the 3D version, except it's not a HTC device and doesn't have Sense.

I think you had mentioned this somewhere else too. What kind of bluetooth again?

Flipper · Aug 25, 2011

drexappeal said:
I think you had mentioned this somewhere else too. What kind of bluetooth again?

if you browse the Motorola forum, then yes, I posted about this issue there

The BT is the factory one in my gmc Acadia

drexappeal · Aug 25, 2011

Flipper said:
if you browse the Motorola forum, then yes, I posted about this issue there

The BT is the factory one in my gmc Acadia

I see, so it's trouble with car bluetooth integration. I haven't had that type of issue talking on my jawbone icon.

If I were you, I wouldn't chance it and just get a replacement (in the event it is a hardware issue).

Help Problem with making/receving calls

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