I love you, OTD, but no. Just no. Who's in a more no-win situation? The giant uber-company that cares NOTHING for customers except for what's in their wallets and is willing to release garbage phones (Bionic) knowing that the real Moto flagship device (RAZR) was just around the corner, and could care less if Bionic owners felt cheated or not?
Awwww, love you to Hans.
I agree with you on the Bionic, but it was stated several time by several different people that Verizon was not thrilled with the Bionic and had to release it because of a contract with Moto. I blame Moto for coming up with a sub-par phone and dumping it on Verizon more than anything else. The only thing I really blame Verizon on with the Bionic is actually marketing the thing, but that could have been a contract thing too. That whole fiasco is one of the reasons the Razr doesn't interest me.
As far as Verizon not caring about there customers, they are one of the top rated customer service companies in the world. While they are in existence to make money I think they like to keep their customers happy.
Or the customers who not only have to pay an arm and a leg above what other carriers charge, but also have to deal with less-than-ideal phones, have to pay the LTE premium even if they're not in an LTE area (Verizon could learn a lesson from AT&T's pricing strategy on that, but they won't because they're too busy robbing us), and have to suffer through botched release after botched release?
Honestly, I think this is more of a "LTE will be there soon anyway" thing than anything else. They plan on covering every possible square foot of the US with LTE so why change the pricing on to change it back later. At&t is going to take a while to get caught up and their pricing plan actually reflects that.
If Verizon would even own up just a little and communicate something along the lines of "we're working on it, here's the release date, but we'll try to get it out sooner" or "there are some technical issues we're working through, but hang in there" or anything to that effect, it would be something. But they (based on the Love Tunnel's info) wouldn't even confirm they were going to carry it until they got a million nasty emails on a Friday evening. When you tweet them questions about it, they say "Oh, sign up on the page!" as if that was the holy grail of answers and would put us at ease (I signed up for the Rezound and still haven't gotten an email on that one).
They are a corporation and corporations get a little frightened of giving out too much bad info.
Think about another type of company, like a car company. Think of Toyota. Toyota had problems with their cars a few years back. Some wouldn't stop and others decided to peg to 100 mph until they hit something. This was a disaster for the company and they came right out and said it. They started working on the problem right away and eventually solved it, but how many people do you think avoid Toyota after that? I have no idea, but I'm guessing that there are plenty that will never buy one now.
I know that is a little bit of an extreme example, but the point is that bad news sticks with people. Coming out and saying, "We have problem X and hope to have it resolved by X date." could cost them possible customers. Think about the stigmas that phones already have on this forum. HTC will have bad battery life. Samsung will take forever and a week to update their phones. Motorolas will have bad cameras. Stuff like that sticks in people's minds. Why come out and make a public statement that could cost them other customers when there are plenty of people that only know, "Later this year."
Okay, rant over. (Actually, not directed at you, OTD, more at the Verizon universe. Hope you got that.
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I know honey and I believe me I do understand everyone's frustration. Bad news is never fun and not being able to do anything about it only makes it worse. Trust me when I say that I am just as disappointed as others are, but after working in corporate environments for years and years, I kind of have an understanding for how they work and the way they think. In their minds, if something isn't costing lives then there isn't any reason to speak up about it. It is the old adage, "It is better to appear stupid than to open your mouth and remove all doubt."
I just try to bring a little perspective and rational thought into situations that I feel need it. Even when it isn't always wanted.