Should we not buy from Amazon? Considering support options

Wantin · Nov 23, 2011

Hey folks - wanted your opinions on this. It seems like a bad idea to not jump on board the awesome penny deal Amazon.com is having.

We may go ahead as we're ready to leave Verizon fee-free (all phones finally off contract) and it seems right. However, is this a bad move in your opinions?

I ask in reference to things we may be overlooking. As I try to think of reasons to not go ahead I thought about support. As I understand it, with buying phones through Sprint we can feel fairly comfortable bringing our phones in for potential problems, technical and otherwise.

I suppose this would not be the case if we bought them through Amazon? Any thoughts? Any other pros/cons we should consider?

Thanks guys...

djkleric · Nov 23, 2011

I have bought phones from amazon and have had no problems with bringing in the phone if it needs to be repaired. I bought an Evo 4g and Evo 3d from them. I had to bring in the evo a few times and the 3d I have yet to have a problem(thank god)

Wantin · Nov 23, 2011

Thanks for your experience. So you got the phones from Amazon and had good luck with Sprint stores when needing potential repairs?

And now that I think about it, I suppose we could get insurance from Sprint even if we buy them from Amazon. Does that sound about right?

dan330 · Nov 23, 2011

you can buy sprint phones (new) from any authorized dealers. No matter what, the phone is from Sprint, so they will support you the same as any other customer. the 2 yr contract is with Sprint and service is provided by sprint!!!! not with Amazon.

the only issue is with returns / cancellation of contract...
sprint gives you 30days to try and walk away at no COST to you.. BUT....
because you are not paying the "sprint" price.. the retailer (amazon) is covering the difference for you! guess what? you have a separate contract with that retailer to fulfill... Read the fine print on cancellation at that retailer!!!!

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Should we not buy from Amazon? Considering support options

Wantin

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djkleric

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Wantin

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dan330

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