in my experience when dealing with people who are spouting off at the mouth with a context, volume or choice of vocabulary that i don't care for i've found that ignoring them is often the most effective and least stressful way to address the problem. of course there are always exceptions to the rule, but i've finished digressing...
on an on-topic note, the tweets to the various verizon accounts are getting more numerous and venomous by the minute. one can only hope that SOMEone will take notice.
Probably just a bunch of CSRs who just happen to know about Twitter and have a scripted list of responses. Poor kids.
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